Sac and Fox Casino- Manager On Duty

Description

SUMMARY:  The Manager on Duty (MOD) is responsible for the overall supervision and administration of the Casino's policies and procedures as they relate to customer service, personnel management, and operating procedures.  The MOD assures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact, all Policy and Procedures, and the Tribal Internal Controls Standards (TICS).  It is also important that the MOD be familiar with diverse aspects of gaming operations, and respect the mission and objectives of The Black Hawk and Sac and Fox Nation Casinos.

ESSENTIAL DUTIES:  Responsibilities and essential job functions include but are not limited to the following:

• Responsible for the overall operation of the Casino floor. 
• Will cover other key and non-key positions as needed.
• Act with integrity, honesty and leadership to promote all products and services that the Casino offers.
• Will always act in a professional manner and to ensure to lead by example for all other team members to follow.
• Anticipating the needs of the Casino, Gests and Team members.
• Assists with the new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Promotes a positive team environment for team members to work and have fun together as a team.
• Deliver great Customer Service to all guests and team members.
• Maintains a professional attitude and appearance at all times.

• Create a positive, friendly and courteous working environment
• Responds to all casino quality and service complaints in a timely manner, and always with a vision to exceed the guests’ expectations
• Will assist the Department Managers to ensure adequate staffing for shifts.
• Responsible for ensuring proper and timely completion of all jackpot payouts, W2-Gs and all Title 31paperwork.
• Responsible for assurance of game protection.
• Resolves patron disputes
• Prepares and submits the shift reports to the Department Managers, Site Manager, GM, CFO, and SBE Board members a daily shift report
• Shall assist Department Manager’s and Human Resources with team member disciplinary actions during shift
• Reports all team member/guest accidents immediately
• Assists with other duties as assigned by Site Manager/General Manager.

Qualifications

QUALIFICATIONS:  To perform this job successfully, a qualified candidate must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities needed in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE: 

This position requires:

A High School Diploma or GED with a minimum of three (3) years of management experience in the gaming industry is required.   

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

This position requires:

• Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff.
• Decision making, problem solving, complaint resolution, resource allocation and customer service skills are essential abilities pertinent for the position.
• The ideal candidates will have broad knowledge and extensive experience in the basic casino functions of all departments and be a remarkable customer service manager.
• Ability to deal diplomatically and professionally with the public, Tribe, and staff.
• Ability to obtain and maintain a Sac and Fox Nation Gaming License.
• Able to work independently and progressively.
• Possess extensive interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Able to work a varied schedule including weekends, nights, and holidays.
• Excellent communication skills.
• Able to work independently, effectively and efficiently.
• Must be at least 21 years of age.
• Ability to obtain State Liquor License as prescribed by the Oklahoma ABLE Commission.
• Ability to obtain Sac & Fox Liquor License.
• Working knowledge of applicable alcohol serving regulations

LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.  Ability to respond to common inquiries or complaints from team members, guests, and regulatory agencies. Ability to effectively present information to team members, managers and top management.

REASONING ABILITY:

Ability to define problems collects data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and work with mathematical concepts. Ability to compute rate, ratio and percent, and to interpret data from graphs.

OTHER SKILLS AND ABILITIES:

Ability to define problems, collect data, establishes facts, basic analytical problem solving, and deductive reasoning ability. Also, must have superior interpersonal relations skills to deal with the public and outside entities. Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or customers. Must be able to listen to and assist employees and/or customers in finding solutions to problems or concerns.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. Occasionally required to stand, walk, use hands, handle or feel objects, and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to cigarette fumes.  The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.

PUBLIC RELATIONS:

Important attributes of any employee of the Sac and Fox and Black Hawk Casinos, along with the official performance of duties, are personal appearance and public relations. Each Team Member is expected to make every effort to be well informed about the facility, pleasant, courteous and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the facility.

SERVICE CULTURE:

The Manager on Duty will support a “culture of service” where motivated employees in this Casino take a customer-focused approach to their regular duties and work activities and where the customer is the most important visitor on our premises.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.