What are the responsibilities and job description for the Front Desk Clerk position at The Block Hotel?
We are looking for a responsible and reliable Front Desk Associate to join our team at our hotel. The ideal candidate will be able to perform all check-in and check-out tasks, manage online and phone reservations, and assist with laundry and folding. The candidate should also know what it is to deliver exceptional customer service, from welcoming in late arrival guests to providing daily/nightly property walks.
The Front Desk Associate will also be communicating with the cleaning team, doing routine spot checks to ensure proper standards in cleaning are maintained as well as setup or break down the breakfast area depending on the shift they are on.
Responsibilities:
- Assist check-in and check-out tasks
- Manage online and phone reservations
- Perform daily/nightly property walks
- Assist with laundry and folding
- Setup breakfast and oversee the dining area during breakfast hours
- Register guests, collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
- Balance cash drawer by counting cash at the beginning and end of the work shift
- Monitor lobby and check-in activity to determine room flow
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Help facilitate correspondence with guests
- Assist with other duties as assigned
Requirements:
- Must be able to work 7a-3p and/or 3p-11p shifts and some weekend shifts
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role a plus
- Experience with hotel reservations software is a plus
- Understanding of how travel planning websites operate, like Booking Expedia and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Ability to work independently with minimal supervision
- Must be able to work days, nights, weekends, and holidays
- Must be physically able to perform laundry duties as needed
- Confident understanding of basic computer and application functions
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $15 - $17