What are the responsibilities and job description for the Spa Receptionist position at The Boar's Head Resort?
We are seeking a part-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.
Requirements:
- Answer multi-line telephone within three rings
- Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed
- Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies
- Assist in conducting monthly inventory control counts
- Maintain organization and cleanliness of Front Desk and retail displays
- Maintain quiet room amenity levels
- Clean lockers and maintain locker room amenity levels
- Bill retail purchases and gift certificates
- Make, confirm and bill Spa appointments
Qualifications:
- Strong communication skills, both oral and written
- Computer knowledge and experience
- Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
- Proven ability to:
- Perform job functions with attention to detail, speed and accuracy
- Prioritize and organize
- Resolve problems calmly, using good judgment
- Work independently
- Understand guest's service needs and solve them proactively
- Work effectively with managers and co-workers
- Protect guests' property and confidentiality
- Work under stress in a fast-paced environment
- At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.
