What are the responsibilities and job description for the Spa Supervisor position at The Boar's Head Resort?
The Boar's Head Resort is seeking a dedicated and experienced Spa Supervisor to oversee the daily operations of our spa facility. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As the Spa Supervisor, you will be responsible for ensuring a welcoming environment for both clients and staff while driving sales and managing operational efficiency.
Duties
- Manage day-to-day operations of the spa, including scheduling, staffing, and inventory control.
- Oversee employee orientation and training programs to ensure staff are equipped with the necessary skills and knowledge.
- Implement effective sales management strategies to meet and exceed revenue goals.
- Monitor inventory levels, conduct regular audits, and manage purchasing to maintain optimal stock levels.
- Ensure compliance with health and safety regulations while maintaining a clean and organized environment.
- Foster a positive work culture that encourages teamwork, communication, and professional development.
- Address customer inquiries, complaints, and feedback promptly to enhance client satisfaction.
- Utilize retail math skills to analyze sales trends and adjust strategies accordingly.
Qualifications
- Previous experience in spa management or a similar role is preferred.
- Strong administrative skills with attention to detail in managing records and reports.
- Proficiency in inventory management systems and retail math concepts.
- Bilingual abilities are a plus to enhance communication with diverse clientele.
- Excellent interpersonal skills with the ability to build relationships with clients and staff alike.
- Proven ability to drive sales through effective marketing strategies and customer engagement.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
Join our team as a Spa Supervisor where you can make a significant impact on our clients' experiences while leading a talented team!
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