Account Manager

The role

The Account Manager reports to the Manager, Employer Services and supports the Board’s mission to faithfully administer and deliver superior service to members and employers. As an integral member of the Plan Operations Team, this individual serves as the primary point of contact for incoming call center inquiries from members and employers regarding the Benefits Plan. Employers include affiliated employers that have an association with the PC(USA) and Church employers including PC(USA) congregations, agencies and mid-councils.

This individual delivers service to support effective benefit administration, procedures, benefits selections, and serving as a partner in guiding the choices available through analysis and forecasting. The Account Manager interprets and promotes the Benefits Plan and administers the distinct programs offered through the Assistance Program, facilitates employer related issues to grow membership, and consults on pricing review and determinations, billing, and the management of delinquent accounts.

What You Will Do In The Role

• Keep current with plan, program, and administrative changes;
• Comprehend, interpret, and communicate medical, other health, welfare and retirement benefits information for customer understanding;
• Build rapport with employers, members, and colleagues using a positive, flexible, creative approach;
• Demonstrate excellent innovative thinking and exceptional time management skills, problem solving ability; with strong analytic and system literacy skills and a demonstrated ability to review, analyze and make necessary recommendations;
• Take initiative and proactively support and anticipate client needs; forecast and track client account metrics; consult with employers with questions about benefits selection, cost, or administration;
• Respond to employers that contact the Board by answering calls, using the benefits portal and the service center email channels. demonstrate exceptional oral, written, interpersonal communication, and presentation skills;
• Work well with diverse groups and across all levels of management;
• Self-manage to meet deadlines and thrive in a fast-paced, high-volume environment requiring quick turnaround and quality output;
• Thoroughly understand the Benefits Plan of the Presbyterian Church (U.S.A.), the church polity, and nature and expectations of our plan members; and
• Serve all members of the Benefits Plan of the Presbyterian Church (U.S.A.).
  
  

What you will need to be successful in the role

• Bachelor’s degree;
• Minimum 3 years of experience in benefits administration and/or Human Resources operations;
• Proficiency with computerized benefits administration systems and customer care technologies;
• Ability to effectively work remotely utilizing an uninterrupted internet connection, as required.
  
  

We Offer a Generous Benefits Package For Eligible Employees.

• Medical, dental, and vision coverage
• Defined benefit pension plan
• 403(b)(9) retirement savings plan
• Generous paid time off, including sick time, holidays, and 22 days of personal leave
• Tuition assistance
• Employee Assistance Plan and other health and well-being resources
• Employer-paid death benefits with opportunities to purchase additional coverage
• Employer-paid Short-Term and Long-Term disability coverage.
• Access to the Board’s education and grant assistance programs.
• Discount programs on entertainment, travel, and more.
• Satisfaction gained from working for a service-oriented employer.
• Volunteer and other service opportunities in the community at large.
  
  

Our recruiting process is simple.

If you’re interested in a role at the Board of Pensions, apply online at pensions.org . If your skills match an open position, one of our recruiters will set up a phone or Microsoft Teams interview to discuss your interests, background, and skills. They’ll also answer any questions you might have. If you are selected to continue with the recruitment process, you will meet the hiring manager and other relevant team members.

To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.

We are an Equal Opportunity Employer.

The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an equal opportunity employer We value diversity, equity, and inclusion and do not discriminate based on race; color; sex; national origin; age; pregnancy, childbirth, or a related medical condition; military/veteran status; marital/domestic partner status; physical or mental disability; medical condition; religion or religious affiliation, except where determined to be a bona fide occupational qualification; sexual orientation; gender; gender identity or expression; genetic information; ancestry; or any other category protected by applicable federal, state, or local law.