What are the responsibilities and job description for the Collections Specialist position at The Bolton Group?
- 5 days in Alpharetta office
- Strong Excel Skills
- Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed
- Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.
- Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)
- Prepare weekly/monthly aging reports for management, with notes on status of collection efforts
- Process credit and accounting tickets for support renewals & returned equipment
- Process credit card receipt
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