What are the responsibilities and job description for the Store Manager position at The Bowerman Group?
Retail Store Manager
Luxury Fine Jewelry
Birmingham, MI
We are searching for a motivated and dedicated team leader to take on the role of Retail Store Manager in Birmingham, MI.
This is a unique opportunity to lead a team of Customer Experience Assistants, Jewelry Consultants, and Concierges in a luxury showroom environment.
You’ll play a critical role in driving sales, mentoring your team, and delivering an exceptional customer experience. The ideal candidate is passionate about leadership, thrives in a dynamic environment, and is eager to create meaningful connections with customers.
Store is closed on Wednesdays & Thursdays every week) and is based in-office at our showroom in Birmingham, MI.
Key Responsibilities include but not limited to :
- Team Leadership : Recruit, coach, and manage a high-performing team to achieve and exceed sales goals and KPIs.
- Customer Experience : Deliver an elevated, personalized experience for clients in a luxury goods environment, managing both in-person and digital customer interactions.
- Sales Performance : Drive showroom sales by understanding business priorities, coaching team members, and identifying opportunities for improvement.
- Operational Excellence : Oversee showroom functionality, visual merchandising, and team scheduling to ensure seamless daily operations.
- Problem Solving : Collaborate with cross-functional teams to resolve customer escalations and implement process improvements.
- Collaboration : Partner with various departments, such as marketing, HR, operations, and customer care, to drive business growth and customer satisfaction.
What You Bring :
Why Join Us?
We’re passionate about creating a workplace that inspires and empowers our team.
Here’s what we offer :
