What are the responsibilities and job description for the Body Shop Operations Supervisor position at The Boyd Group?
Position Description
This is an exciting opportunity to lead and manage a high-performing team of professionals in a fast-paced automotive repair environment. As the General Manager, you will be responsible for providing exceptional customer service, leading and maintaining the day-to-day operation of the Store, and driving business results.
Key Responsibilities:
- Develop and implement strategies to drive business growth and improve customer satisfaction.
- Lead and manage a team of professionals to deliver exceptional customer service and meet business objectives.
- Prepare and manage the annual operating budget of the collision center.
- Forecast, target and track monthly sales, profit and expense objectives.
- Deliver formal annual performance reviews and informal monthly performance reviews.
- Monitor and maintain all A/P and A/R relating to the Collision Center.
- Maintain a clean and organized repair facility at all times.
- Monitor all maintenance required for all shop equipment, including the paint booth.
- Provide training for all staff as necessary.
- Ensure all staff wear proper safety gear and adhere to dress code.
- Open and close the facility daily as per established procedures.
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
- Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
- Lead and manage all repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
- Attend training, information sessions and workshops recommended by Senior Leadership Team.
- Store CSI performance review and follow up within 24 hours.
