What are the responsibilities and job description for the Sr. Field Service Program Manager position at The Boyd Group?
AA Elmhurst Collision Head Office - 000001
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description : We are seeking a
Senior Field Service Program Manager
to lead complex service delivery projects, ensuring seamless execution from planning to completion. This role requires a dynamic leader with a strong background in
field operations, project management, and customer engagement
- You will be responsible for
coordinating cross-functional teams, optimizing processes, and driving operational excellence
in service deployments.
Key Responsibilities
Project Leadership & Execution
Oversee
end-to-end field service projects and break-fix
ensuring on-time, on-budget delivery.
Develop and manage
project plans, timelines, and resource allocation
for multiple field service engagements.
Implement best practices in
risk management, quality assurance, and service optimization
Cross-Functional Coordination
Collaborate with
engineering, operations, and customer service teams
to align field service activities with business objectives.
Act as the primary point of contact for
stakeholders, vendors, and field technicians
Facilitate
regular status updates and problem resolution
to ensure smooth project execution.
Customer & Vendor Management
Partner with stakeholders to define
service expectations, KPIs, and success metrics
Negotiate and manage
third-party vendors and service providers
to ensure quality performance.
Provide
post-project analysis and continuous improvement recommendations
Operational Excellence & Process Improvement
Identify opportunities to
streamline field service operations, reduce costs, and improve efficiency
Leverage
data analytics and performance tracking
to enhance service quality.
Implement
best-in-class field service management tools and methodologies
Qualifications & Experience
in Business, Engineering, Operations Management, or related field (MBA preferred).
of experience in f
ield service project management, operations, or service delivery
Strong knowledge of
field service management tools (e.g., IT ticketing system, Madaxo, Jira )
Expertise in
budget management, scheduling, and resource planning
Experience in
leading cross-functional teams and vendor negotiations
is a plus.
Excellent
problem-solving, communication, and leadership
skills.
Compensation Details :
110,000 - $140,000 / Year
Compensation is commensurate with skill, education and experience.
Supplemental Pay :
This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including :
Flexible PTO Plan
2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free prescription or non prescription safety glasses each year
Annual Voluntary Uniform Stipend
Salary : $110,000 - $140,000
