What are the responsibilities and job description for the Assistant Coordinator - Group Dining position at The Breakers Palm Beach?
Job Summary:
We are seeking a detailed individual with strong organizational and administrative skills to join our team as an Assistant Group Dining Coordinator. In this role, you will be responsible for booking private events and reservations for groups of 15 guests or more in The Breakers restaurants. Your primary focus will be providing exceptional customer service, ensuring a smooth and seamless dining experience for our guests.
Responsibilities:
We are seeking a detailed individual with strong organizational and administrative skills to join our team as an Assistant Group Dining Coordinator. In this role, you will be responsible for booking private events and reservations for groups of 15 guests or more in The Breakers restaurants. Your primary focus will be providing exceptional customer service, ensuring a smooth and seamless dining experience for our guests.
Responsibilities:
- Handle all aspects of group dining reservations, including booking and confirming reservations, managing guest inquiries, and coordinating special requests.
- Collaborate with the team to ensure the availability of adequate resources, such as tables, seating arrangements, and menu options, to accommodate group bookings.
- Maintain accurate and up-to-date records of reservation details, guest preferences, and special requests.
- Prepare and distribute menu cards for group events, ensuring accuracy and adherence to branding guidelines.
- Communicate effectively with guests, providing information about menus, pricing, and availability.
- Assist in managing the group dining calendar, ensuring optimal utilization of restaurant space and staff resources.
- Support the Marketing team in promoting group dining services, and contribute to the development of marketing materials and strategies.
- Assist with administrative tasks, including data entry, reporting, and filing, to ensure smooth operations of the group dining program.
- High school diploma or equivalent; additional certification or training in hospitality, event management, or a related field is a plus.
- Proven experience in a similar role, preferably in a fast-paced restaurant or hospitality setting.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong written and verbal communication skills, with the ability to effectively interact with guests, team members, and vendors.
- Proficiency in computer applications, including reservation management systems, Microsoft Office Suite, and CRM software.
- Detail-oriented and conscientious, with a focus on providing exceptional customer service.
- Ability to work independently, take initiative, and problem-solve effectively.
- Knowledge of menu planning and menu card design is preferred.
