What are the responsibilities and job description for the Supervisor - Guest Relations position at The Breakers?
Job Summary :
Our company is looking for a skilled and experienced Supervisor to assist in managing the daily operations of our Guest Relations department, which includes the Front Desk, Call Center, and Concierge services. The successful candidate will play an integral role in supporting our high standards of guest service and team culture.
Responsibilities :
- Provide hands-on support at all desks as necessary, including assisting with guest check-ins / outs, resolving guest issues and complaints, handling reservations, and conducting department audits.
- Assist in training and coaching team members to ensure consistent, high-quality service delivery.
- Act as a liaison between guests and management to ensure prompt attention and resolution of concerns or complaints.
- Monitor department metrics and provide regular reporting to management.
- Foster a positive team environment by promoting open communication and addressing employee concerns.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain a flexible schedule, including working overnights as necessary.
- Perform any other duties as assigned.
Qualifications :
