What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at The Brimberry Agency, LLC.-Allstate?
Must currently possess a property & casualty insurance license.
Job Description:
Are you looking to start a customer service career? We want the highly motivated and convincing job seekers to APPLY TODAY. No matter your customer service experience, we'll invest in your success. We understand that it takes time to build your business, to develop the proper skills and understanding. We provide our new agents with on going professional development and support on your path to success.
All applicants will be sent an online assessment. Only completed assessments will be considered. Must be able to pass a background check.
Responsibilities:
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Be outstanding at relationship building.
- Claims follow up calls.
- Meet new business production goals and objectives as established.
- Develop insurance quotes, makes sales presentations, and closes sales.
- Be outstanding at relationship building.
- Cold call, direct email, and perform other lead generation activities
- Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases
Requirements:
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Must currently possess a property & casualty insurance license.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
- Phone
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Insurance Customer Service: 1 year (Required)
License/Certification:
- Property & Casualty (Required)
Ability to Relocate:
- Spring, TX 77373: Relocate before starting work (Preferred)
Work Location: In person
Salary : $35,000 - $45,000