What are the responsibilities and job description for the Avaya Engineering Lead - Scott McFarlane position at The Brixton Group, Inc.?
- Any restrictions on citizenship? US Citizen or visa
- Is this work sold (with a signed SOW) or competitive pursuit? Role will be sold based on acceptance of candidate. (Client is first preference)
- What is the duration for the assignment? 12 months
- Is location relevant or is the work remote? Remote
- Do you have guidance on Brixton bill rate? $95 max
- Will this person be part of the Client team or individual contributor to the client? Individual contributor, however there are other Client resources working in Voice Services/Contact Center (PO, Scrum Master, Business Analyst, Developers..)
- Client and Client interview or just Client? Client will want to interview. I'll meet / screen first and then share resume with the client.
- Job description to explain the role and highlight needs based on version, functionality, industry etc... Below
- Do you have flow-downs in place to guide onboarding requirements for background checks, drug tests, finger printing, etc...? Full background check required with fingerprints, no drug test.
As a Senior Network Engineer Avaya Contact Center, you will be joining a diverse and highly collaborative team fully staffed with all the essential roles necessary to make up a highly functioning team. Together we form the firm's Voice Services Contact center and support Platforms that allow the firm's employees to interact with each other no matter what part of the country in which they are located.
- Monitor assigned telecommunication systems to identify necessary upgrades, and enhancements while simultaneously implementing upgrades and patching telephony by conferring with vendors, developing, testing, evaluating, and installing enhancements.
- Identify and lead vulnerability remediations
- Develop test and implementation procedures for call center changes and new builds.
- Stay abreast of the latest best practices by participating in educational opportunities through publications, networking, and professional organizations.
- Provide guidance, training, and mentorship to other employees through leadership and firsthand experience.
- Provide system support, including on-call rotation, troubleshoot, and resolve complex system issue
What Experience you Need:
- 3 years' experience in of experience with the following Telephony Platforms:
- Verint - Call Recording and Work Force Management
- Avaya (CMS, Communications Manager, Expe rience Portal, Contact Center Elite,)
- Mindful Callbacks Application
- CTI Integration (nice to have)
- Contact Center Product Knowledge of other platforms (Genesys Cloud, Zoom Contact Center)
- Familiarity with Microsoft and Linux system administration.
What Could Set You Apart:
- Strong troubleshooting and debugging skills
- Outstanding communication skills
Salary : $105,600 - $139,100
