Banquets, Co-Captain

Job Title: Banquet Co Captain
Job Pay Range: $18.00-$39.00 per hour inclusive of hourly pay rate service charge*

$18.00-39.00 per hour based on: $6.00 per hour base wage service charge commission paid per shift; historically, this position averages service charge commission earnings of $14.00-37.00 per hour. Service charges are commissions and will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage of $14.81.

Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This position is responsible for supervising and directing banquet department service staff, prior to, during, and post event.

This position is also responsible for ordering alcoholic and nonalcoholic products as well as all necessary supplies. This position is responsible for upkeep of all liquor storage areas, and upkeep of equipment and event spaces in both front and back of house areas. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Supervises and coordinates all service staff assigned to their event/function.
• Oversees all banquet-related functions as assigned, handling any emergency requests that may arise.
• Oversees the banquet room floor plan and the coordination of bar staff to meet guest/client expectations.
• Prepares event staffing assignments to include set up, reception, bar service, tear down, and sidework.
• Conducts preshift meetings with service staff at the start of each shift. Communicates and reviews all relevant event/menu details, inspects staff uniforms and grooming, and reviews staffing assignments.
• Requisitions equipment as needed to ensure adequacy of equipment provided at functions.
• Monitors and orders par levels of all beverage products and supplies as needed.
• Assists and supports service staff in food and beverage service and presentation.
• Maintains close communication with Banquet Management, the administrative team, and fellow captains to ensure consistency of services and quality of operation.
• Works closely with catering and conference managers to ensure all details are addressed and staff flawlessly executes each function.
• Introduces themselves to the client contact and/or meeting planner at the start of their shift and works closely with contact or meeting planner throughout event to ensure client expectations are met and exceeded.
• Resolves all client/guest complaints within the scope of your authority and escalate situations to banquet and hotel management when relevant or necessary.
• Works closely with other hotel departments such as Culinary, Stewarding, I.T., AV, and Convention Services (Banquets Set Up), to address all potential issues, challenges, and concerns that the client may have.
• Records all relevant group/event information, staffing issues or mentionable highlights, equipment issues and billing notes into daily captain’s reports.
• Responsibly manage and maintain an assigned cash bank.
• Create, review, and process accurate client billing in InfoGenesis POS system.
• Maintain full knowledge of current food & beverage banquet menu offerings and associated allergens and dietary notes.
• Assists and supports department trainers with service staff new hire and ongoing staff training.
• Assists and supports banquet administration with annual service staff reviews.
• Embraces, practices, and enforces Forbes 5 star standards of food & beverage service at all times.
• Maintains professional appearance and good personal hygiene.
• Maintain knowledge of, abides by, and enforces Colorado State Liquor Laws.
• Follow all safety and security policies, reports any suspicious activities, and Lost and Found items to maintain a safe workplace.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED); or one to two years related experience and/or training; equivalent combination of education and experience will be considered.
• Certification:
• Current TIPS certification or completion of TIPS certification through the Broadmoor.
• Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook)
• The employee is occasionally required to lift/pull/push up to 100 pounds.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts.Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Salary : $14 - $37