Part-Time Guest Services Associate Job Description
Position : Guest Services Associate, American Freedom Museum
Classification : Non-Exempt
Status : part-time : 24-30 hours per month
Work Schedule : 9 : 30 a.m. – 3 : 30 p.m. on Saturdays and special events as needed
Mission Statement : The Brook Hill School provides excellence in college preparatory education, affirms the gifts and challenges the potential of each student, and encourages students to honor God through Christ-like character.
Staff Profile :
The Brook Hill staff member should possess spiritual characteristics that reflect :
- Acceptance without reservation of The Brook Hill School Statement of Belief, Mission, Vision, Core Values, and other policies and statements found in the Brook Hill Employee Handbook
- A strong clear Christian testimony
- A mature, godly spirit
- A person of faith and prayer
The Brook Hill staff member should demonstrate a personal lifestyle that reflects :
Biblical integrityA spirit of dedication, commitment, flexibility, and responsivenessThe ability to listen and respond to counselAn authentic godly demonstration of love for students and a desire to personally invest in their spiritual, emotional, and social maturationQualifications :
Bachelor's Degree preferred1 years experience in a guest services role is preferred, but not requiredKnowledge of and experience with relevant technologySolid biblical and theological foundation and understandingPosition Summary :
The person in this position will manage public aspects of the Museum operations such as the welcome desk, admission, and gift shop purchases. Primary working hours are 9 : 30 a.m. – 3 : 30 p.m. on scheduled Saturdays. The Visitor Services Assistant will work both independently and collaboratively with other Museum staff to ensure a positive visitor experience, excellent customer service, and will provide support for Saturday special events when needed.
Duties and Responsibilities :
Possess and model a growing relationship with Christ and accept and uphold The Brook Hill School's Statement of FaithSeamlessly and deliberately integrate Biblical truth and Christian values into day-to-day dutiesTake an active role in ensuring the school's effectiveness by identifying short-term and long-range issues that must be addressed; providing pertinent information and commentary to deliberations; recommending options and courses of action; implementing directivesAssist with all opening and closing responsibilities on scheduled Saturdays.Operate Museum's audio / video systems.Answer incoming phone calls and record detailed messages.Establish, manage, and maintain a positive visitor experience including greeting visitors, taking admissions, and enforcing and communicating museum rules, restrictions, and guidelines.Provide introduction information on the different galleries and outdoor exhibits, and direct visitors on how to walk through the Museum.Manage the gift shop operations including cash handling and credit card transactions.When needed, participate in special events and programs at the museum.Work closely and communicate with onsite security team.Improve leadership skills through self-initiated professional development activities.Occasional evening or weekend work required as it relates to the duties describedOther duties as assigned by direct supervisor, the Head of School, or another designee of the Head of SchoolKey Competencies :
Self-motivationHigh energy levelStrong verbal and written communication skillsHealthy conflict resolution skillsAttention to detailHigh work standardsStrong problem solving skillsDecision makingStrong organizational and planning skillsCritical thinkingStress toleranceFlexibility and adaptabilityInitiativeWillingness to ask for help or information if needed to be successfulManage sensitive and confidential information with integrityExcellent time management skillsAbility to work well with volunteers from different age groups backgrounds and experience levelsExcellent computer skills including excel spreadsheets, word documents, presentations, etc.Physical Requirements :
Dexterity of hands and fingers to operate a computer keyboardSeeing to read a variety of materialsSitting or standing for extended periods of timeBending at the waist, kneeling, squatting, or crouching to file materialsAbility to lift up to 25lbsDisclaimer and Signature :
The information above indicates the general nature and level of work expected of faculty in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. In addition, this job description does not constitute an employment contract with The Brook Hill School.
I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that signing this job description does not constitute an employment contract with The Brook Hill School.
