Director of Food and Beverage - The Brook

This is a rare opportunity for the right candidate with the perfect mix of warm hospitality and business acumen to join our executive growth team and lead The Brook in our expansion phase.

Join us and become an Employee Owner!
The Brook is part of an Employee Owned Family Company.

JOB TITLE: Director of Food and Beverage Operations
REPORTS TO: Vice President of Experiences
JOB SUMMARY:
Assist in overseeing all F&B Administration, Operations and Training, while maximizing the F&B department’s revenues and minimizing the department’s expenses.
Enhance both internal and external guest relations and live the core values of the Eureka Way.

DUTIES & RESPONSIBILITIES

• Oversee Food & Beverage Departmental Operations
• Train all Front of the House Supervisors / Staff on food service.
• Remain aware of level of service being provided and assist where possible and necessary to assure quality service
• Monitor and resolve guest complaints
• Provide excellent guest experiences & perform table visits
• Monitor and resolve employee concerns and complaints
• Responsible for scheduling all Food & Beverage employees
• Control labor cost by observation of business activity and review of activity levels of comparable historical periods
• Ensure that all F&B SOPs as well as Company policies are being adhered to.
• Implement creative strategies to increase revenues; decrease expenses
• Ensure all cleanliness & sanitation standards are being upheld
• Maintain SafeServ Manager certification and ensure all employee-owners stay certified where required.
• Coordinate opening and closing procedures and floor plans
• Demonstrate team-building experience and promote an atmosphere of teamwork
• Lead by example; build morale and spirit; participative management style; ability to inspire, train, and develop employee-owners for promotion; experience communicating, training, and managing multi-lingual staffs; experience training and cross training employees
• Instill a guest service and "can-do" attitude in all employees; coach employees how to resolve and de-escalate conflicts; maintain a calm, organized approach
• Conduct daily Pre-Shift meetings with staff and maintain employee communication pages and channels.
• Conduct weekly briefing reports for managers that include follow-up on all important items discussed in previous briefings and report to Business Development.
• Ensure employee-owners’ neat and clean appearance of uniform to company specifications
• Review Marketing Calendar and ensure that the staff is aware of the upcoming weekly events
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Meet operational goals for labor, sales, staff, bar, food, special events.
• Coordinate activities between all departments for smooth and efficient implementation of food and beverage initiatives, banquets & special events, service initiatives, operational updates, and training programs.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Establish and/or implement departmental policies, goals, objectives, and/or procedures.
• Analyze menu, cost of items, price of items, and movement to maintain the most profitable product mix.
• Maintain and manage beverage program including weekly orders and inventories.
• Troubleshoot issues with technology tools including POS provider on issues that cannot be resolved internally
• Write and Administer Employee Performance Reviews – 90 Day & Yearly – where applicable
• All other duties and responsibilities as assigned.

EDUCATION & EXPERIENCE
Five years minimum experience in Food and Beverage Restaurant or Hospitality required.
Hospitality degree or certification preferred.

Work Remotely

• No

Job Type: Full-time

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality management: 5 years (Required)

Work Location: In person

Salary : $95,000 - $110,000