What are the responsibilities and job description for the Customer Success Coach position at The Bruce Company?
Are you a natural leader who thrives in a fast-paced retail environment? We’re looking for a Customer Success Coach to oversee our cashier team and create a welcoming, efficient, and engaging front-end experience at our garden center.
What You’ll Do:
- Lead, train, and schedule the cashier team to ensure top-notch service.
- Drive customer engagement and promotional programs.
- Maintain a clean, organized, and smooth-running checkout area.
- Collaborate with marketing to share promotions, events, and customer insights.
- Become a Point Of Sale expert, troubleshooting and training team members on best practices.
What We’re Looking For:
- Experience in retail or customer service leadership.
- Strong coaching, communication, and problem-solving skills.
- A passion for sales, teamwork, and creating an exceptional customer experience.
- Bonus: Experience in garden centers or membership-based sales.
Why Join Us?
This is more than just a job—it’s an opportunity to lead, inspire, and make a meaningful impact in a vibrant retail environment. If you’re ready to grow with us, apply today!
Schedule
- Full-time: Full-time employees typically work Monday through Friday between 9:00 AM and 6:00 PM, with rotating weekend shifts every other weekend, averaging 35-40 hours per week.
Working Conditions and Physical Requirements
- Indoor Work: Work is primarily performed indoors. May have exposure to outdoor weather conditions, including inclement weather (rain, snow, heat, or cold).
- Lifting: Occasionally lifts weights of up to 25lbs.
- Vision and Motor Skills: Vision and fine motor skills are required for the use of computers.
- Physical Activity: Regularly stands, walks, sits, talks, and listens for long periods throughout the day..
Benefits
The Bruce Company offers a competitive hourly wage, including medical, dental, vision, and life insurance, disability, and retirement benefits for eligible employees as well las PTO, coupled with a challenging and team-oriented work environment to help you succeed in your career.
Join our team of outdoor living experts and experience why many of our employees have chosen to make The Bruce Company their lifelong career. Visit us at www.brucecompany.com to learn more.
The Bruce Company is proud to be an Affirmative-Action Equal Opportunity E
