Facilities Assistant Account Manager

About the Role: We are seeking a highly motivated Assistant Account Manager to join our team! In this role, you will be responsible for ensuring customer satisfaction, account retention, and strong employee relations. You will oversee janitorial operations, manage budgets, maintain safety compliance, and lead a dedicated team to ensure top-quality service delivery. Key Responsibilities: Oversee work scheduling, establish work standards, and conduct site evaluations/audits. Manage expenses and review job costs to ensure budget compliance. Ensure service delivery meets the highest quality standards. Maintain employee personnel records for administrative compliance. Plan, organize, and supervise janitorial operations across all shifts. Develop workflow processes and standards. Ensure compliance with Local, State, Federal, and Company environmental procedures. What We’re Looking For: 3-5 years of supervisory experience with a strong background in operations and personnel management. Ability to create and forecast productivity, staffing, and budget plans while initiating corrective actions as needed. Commitment to customer satisfaction and quality standards. Strong leadership in client communication and relationship management. Proven experience in coaching, motivating, and leading a team. Knowledge of HR policies and practices, including staffing, training, employee relations, and succession planning. Qualifications: 3-5 years in a supervisory role. Strong communication skills to effectively interact with clients and employees. Valid Driver’s License required. Education: Bachelor’s degree (BA/BS) preferred. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Why Join Us? A dynamic work environment with career growth opportunities. A company that values customer and employee satisfaction. A chance to lead and develop a high-performing team.