Janitorial Account Manager

We are seeking a dynamic and results-driven Account Manager to spearhead our facility solutions operations. This is a pivotal leadership role where you will directly impact customer satisfaction, drive account retention, and foster a high-performing team. We are more than just a customer service company; we are a vital partner to our clients, ensuring their operations run seamlessly and efficiently, creating a ripple effect of positive impact beyond our immediate customers. Why This Role Matters: Your leadership will be instrumental in ensuring the smooth and effective operation of our clients' facilities. You will be the linchpin that connects our service delivery with client satisfaction, directly impacting their productivity and success. Your ability to develop and empower your team will create a positive and supportive work environment, fostering growth and professional development. Your Impact: Strategic Leadership & Operational Excellence: You will orchestrate the work scheduling, establish rigorous work standards, and conduct comprehensive site evaluations/audits. Your expertise will guarantee that all managed services are delivered with unparalleled quality and cost-effectiveness. Financial Stewardship & Budgetary Control: You will masterfully manage expenses, analyze job costs, and implement strategic adjustments to ensure strict budget compliance. Your financial acumen will safeguard operational efficiency and profitability. Team Development & Empowerment: You will be a catalyst for team growth, providing comprehensive orientation, training, and ongoing development for supervisory and support personnel. Your coaching and mentoring will empower your team to achieve peak performance. Client Relationship Management & Expansion: You will be the face of our organization, building and nurturing strong client relationships. Your ability to understand and anticipate client needs will create opportunities for service expansion and long-term partnerships. Compliance & Safety Champion: You will ensure strict adherence to all environmental, safety, and HR policies, fostering a culture of responsibility and accountability. Process Optimization & Innovation: You will establish and refine workflow processes, driving efficiency and continuous improvement in janitorial operations across all shifts. Key Responsibilities: Lead and develop a high-performing team, fostering a culture of excellence and accountability. Strategically manage and control operational budgets, ensuring cost-effectiveness and profitability. Cultivate and maintain exceptional client relationships, driving satisfaction and account retention. Implement and enforce rigorous quality standards and operational procedures. Ensure compliance with all local, state, federal, and company regulations. Drive process improvements and optimize operational efficiency. Proactively address and resolve operational challenges, demonstrating strong problem-solving skills. Develop staffing plans and job descriptions, implement employee relations, training, safety, benefit administration and succession planning. Qualifications & Skills: 2-5 years of proven management experience in a service-oriented environment. Demonstrated ability to lead, coach, and develop high-performing teams. Strong financial acumen and experience in budget planning and control. Exceptional client relationship management and communication skills. Proven ability to drive operational excellence and implement process improvements. Ability to create and forecast productivity, staffing and budget plans. Strong knowledge of Human Resources policies and practices. Associate's degree or higher. Exceptional ability to provide feedback to management on unique client requirements and opportunities to expand client relationships. Success Traits: Strategic thinker with a passion for driving impactful results. Exceptional leadership and interpersonal skills. Customer-centric and dedicated to exceeding expectations. Proactive problem-solver with a strong sense of ownership. Passionate about employee development and team success. Join us and be a part of a team that makes a real difference!