Director of Clinical Services

The Director of Clinical Services reports to the Chief Medical Officer (CMO) and is responsible for hiring new Clinical and front desk (Patient Representatives) staff, negotiating employee benefits, developing personnel policies, resolving labor conflicts, maintaining equipment, ordering medical supplies, ensuring compliance with all government guidelines, guaranteeing medical records are stored properly, completing payroll, preparing taxes, transmitting insurance claims, performing internal compliance audits, and marketing new medical services.

General Responsibilities :

• Evaluating the performance of staff nurses
• Provide feedback and mentoring
• Developing education programs
• Contributing to staff professional development, interviewing and hiring nurses and Front office (Patient Representative staff)
• Developing departmental budgets
• Maintaining inventory of medicines, equipment and supplies.
• Speak on behalf of their nursing / MA staff
• Serve as a representative and promote the best interests of their staff and the patients that they care for
• Provides leadership and expertise for FQHC quality and clinical effectiveness.
• Evaluates and optimizes the care management approach, process of disease management,
• Conducts and Coordinates patient satisfaction
• Assures patient safety and develops processes to assure appropriateness of care including length of stay and ancillary resource utilization.
• Provides an environment of quality and cost improvement that is data drive
• Develops systems to review utilization of resources and objectively measure outcomes of care settings.
• Monitors physician and group patterns, presents data, analysis and interpretation to physicians and FQHC committees, including CQI for review.
• Assures that quality management programs are carried out in all clinical areas through the development and implementation of effective disease management programs, clinical protocols and guidelines, other decision tools, and review of the outcomes.
• Develops a performance database incorporating core quality indicators to provide leadership necessary to meet regulatory requirements and guidelines.
• Partners and collaborates with the medical and front office staff and management team, facilitating teamwork and shared goals.
• Helps represent medical and front office (Patient Representative) staff viewpoints to administration and relay administrative views to medical staff.
• Provides strategic leadership by focusing teams and organization units on visions and distinctive strategies that result in excellent short and long-term performance in clinical, service and financial outcomes. Integrates evidence-based medicine practices wherever possible, building this into new and existing patient care delivery systems.
• Provides on-going counsel and advice to Leadership regarding the medical staff on physician matters.
• Facilitates, intervenes and moderates all major physician-physician, physician-patient, and physician-staff concerns with executive team members.
• Implements organizational structure which promote shared accountability, high achievement and compliance with applicable laws and regulations; this to include electronic linkages and care delivery tools.
• Ensures medical and front office staff development plans and programs are implemented and maintained as required by policy.
• Integrates clinical care quality and management with nursing, front office operations and finance; partners with members of the senior management team, particularly the Chief Medical Officer, in this endeavor.
• Dedicates resources and time to developing physician leadership in an incremental manner, with a focus on the existing providers.
• Measure Wait times and Assures Patient Satisfaction and Delivery of Quality Services.

Requirements :

CWWCHC is an Equal Opportunity Employer.