HQ5 Operations Specialist - (Temporary Role)

SUMMARY:

The HQ5 Operations Specialist is a member of the HQ5 operations team and is responsible for maintaining the aesthetic appearance and cleanliness of a high-end office environment including restrooms, common areas, meeting rooms and pantries, along with assisting with preparation and clean-up for events and office meetings.  The incumbent works collaboratively to ensure an exceptional, thoughtful and secure employee and guest experience at Cape Cod 5’s headquarters (HQ5).

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Responsible for keeping assigned areas, such as reception, common areas, pantries and restrooms in a clean and orderly condition at all times.
2. Event support duties including:

• Set up and breakdown of the community/event rooms as directed
• Prepare room environment such as lighting and temperature
• Waste removal (empty trash and recycle bins, transport trash and waste to proper disposal areas)
• Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc
• Oversight and coordination with event vendors such as entertainment, AV, table, tent, chair and linen rentals, etc

1. Conducts regular, daily inspections of conference rooms: insure conference room tables, dry-erase white boards and walls are clean; white boards are wiped clean; chairs are pushed in/lined up, technology components neat and in working order with wires stowed neatly/safely.
2. Interior and exterior light maintenance duties as needed including: 

• Floor care (vacuuming, mopping, carpet spot cleaning)
• Surface care (dusting, sanitizing, metal/wood polishing)
• Waste removal (empty trash and recycle bins, transport trash and waste to proper disposal areas)
• Restock supply cabinet/room)
• Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters and partitions)
• Oversee coffee bars throughout building – ensuring cleanliness and availability of supplies.
• Coordinate and monitor central office supplies, ensuring availability and organization for employees.
• Escorts tradepersons and vendors as needed.  
• Ensures that office equipment is operational and properly maintained. Trouble-shoots problems as needed.
• Responds to service desk tickets as assigned.

1. Completes daily and weekly facility related tasks and duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets.
2. Completes special support projects as necessary.
3. Provide consistent and effective level of service to building occupants and guests.
4. Completes daily and weekly tasks related to vendor invoice management and billing, ensuring invoices submitted on a timely basis.
5. Other duties as assigned.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

• High school diploma or equivalent 
• Minimum of three years experience in facilitates maintenance. 

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal skills with ability to motivate and positively influence others
• Handle sensitive information and maintain confidentiality
• Ability to receive requests and prioritize as needed
• Must be detail-oriented
• Ability to accept assignments and proceed with minimal direct supervision
• Ability to multi-task in a fast paced environment
• Ability to maintain a positive attitude, team spirit, and professional image
• Ability to take initiative and be proactive vs. reactive.
• Passion for learning and incorporating new technologies and best practices
• Ability to work early mornings and evenings as necessary

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Customer Focus 
• Integrity and Trust 
• Self-Development 
• Flexibility 

PHYSICAL DEMANDS: (Physical effort generally associated with positions)

Normal Physical Capabilities:

Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position:  travel throughout the Bank’s primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank’s facilities.

*Reasonable accommodation may be available for qualified individuals with disabilities

WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal -- work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc).  No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.