What are the responsibilities and job description for the HQ5 Operations Specialist position at The Cape Cod Five Cents Savings Bank?
SUMMARY:
The HQ5 Operations Specialist is a member of the HQ5 operations team and is responsible for maintaining the aesthetic appearance and cleanliness of a high-end office environment including restrooms, common areas, meeting rooms and pantries, along with assisting with preparation and clean-up for events and office meetings. The incumbent works collaboratively to ensure an exceptional, thoughtful and secure employee and guest experience at Cape Cod 5’s headquarters (HQ5).
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
- Responsible for keeping assigned areas, such as reception, common areas, pantries and restrooms in a clean and orderly condition at all times.
- Event support duties including:
- Set up and breakdown of the community/event rooms as directed
- Prepare room environment such as lighting and temperature
- Waste removal (empty trash and recycle bins, transport trash and waste to proper disposal areas)
- Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc
- Oversight and coordination with event vendors such as entertainment, AV, table, tent, chair and linen rentals, etc
- Conducts regular, daily inspections of conference rooms: insure conference room tables, dry-erase white boards and walls are clean; white boards are wiped clean; chairs are pushed in/lined up, technology components neat and in working order with wires stowed neatly/safely.
- Interior and exterior light maintenance duties as needed including:
- Floor care (vacuuming, mopping, carpet spot cleaning)
- Surface care (dusting, sanitizing, metal/wood polishing)
- Waste removal (empty trash and recycle bins, transport trash and waste to proper disposal areas)
- Restock supply cabinet/room)
- Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters and partitions)
- Oversee coffee bars throughout building – ensuring cleanliness and availability of supplies.
- Coordinate and monitor central office supplies, ensuring availability and organization for employees.
- Escorts tradepersons and vendors as needed.
- Ensures that office equipment is operational and properly maintained. Trouble-shoots problems as needed.
- Responds to service desk tickets as assigned.
- Completes daily and weekly facility related tasks and duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets.
- Completes special support projects as necessary.
- Provide consistent and effective level of service to building occupants and guests.
- Completes daily and weekly tasks related to vendor invoice management and billing, ensuring invoices submitted on a timely basis.
- Other duties as assigned.
QUALIFICATIONS:
EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)
- High school diploma or equivalent
- Minimum of three years experience in facilitates maintenance.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent interpersonal skills with ability to motivate and positively influence others
- Handle sensitive information and maintain confidentiality
- Ability to receive requests and prioritize as needed
- Must be detail-oriented
- Ability to accept assignments and proceed with minimal direct supervision
- Ability to multi-task in a fast paced environment
- Ability to maintain a positive attitude, team spirit, and professional image
- Ability to take initiative and be proactive vs. reactive.
- Passion for learning and incorporating new technologies and best practices
- Ability to work early mornings and evenings as necessary
COMPETENCIES:
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
- Customer Focus
- Integrity and Trust
- Self-Development
- Flexibility
