Service Advisor

Location: Irvine, CA (On Site) | Type: Full Time | Pay Rate: $70,000 - $130,000

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! As a Service Advisor, you’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do

• Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
• Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history.
• Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
• Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
• Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
• Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
• Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
• Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.
  
  

What You’ll Need

• Previous experience in automotive service advisory or customer service roles, preferably within a dealership environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive systems and maintenance requirements.
• Proficiency in computer systems and software applications related to service management.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
  
  

What We Offer

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.