What are the responsibilities and job description for the Desktop Support Specialist 2 position at The Carrera Agency?
We are seeking a highly motivated and skilled Global IT Support Specialist to join our dynamic team. In this crucial role, you will play a pivotal part in ensuring seamless operations and exceptional user experiences across our global organization.
Start Date : ASAP
Duration : Thru end of 2025
Location : San Diego, CA (Onsite M-F)
Pay Rate Range : $22 - $25 / hr (Depending Upon Experience)
W2 only. NO C2C / Third Party candidates.
Responsibilities :
A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the Onsite support service.
Professional, well presented and motivated individual providing support to the general user base through various communication channels.
Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team.
Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.
Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.
Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner.
Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.
Occasional requirement for after-hours support as needed (shared burden and low volume expected)
Preferred Requirements :
Experience working in an ITIL environment
Knowledge of Windows 11, Mac, iOS and Android operating systems
Excellent customer service approach
Clear and adaptive communication style
Certifications such as CompTIA, Apple, and Microsoft are highly valued
Knowledge of AV support, endpoint help desk, and customer service principles
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