What are the responsibilities and job description for the IT Technician position at The Carroll School?
School Overview
Located in Waltham, Lincoln, and Wayland, Massachusetts, Carroll School is an independent day school that serves students with language-based learning differences, such as dyslexia. Carroll School empowers children to become academically skilled students who are strong self-advocates and confident lifelong learners prepared to enter other academic settings. Carroll is an inclusive community committed to embracing diverse strengths, identities, and lived experiences in order to give each child what they most need to thrive.
Diversity is essential at Carroll. Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity, innovation, and connection to the communities we serve. That mission starts here by building a robust, diverse talent pool. No matter what makes you uniquely different – size, color, culture, gender identity and expression, beliefs, religion, age, race – know that you are welcome here. Your difference makes Carroll stronger.
Research shows that people from underrepresented groups apply to jobs only if they meet 100% of the qualifications. Carroll School encourages you to break that statistic and apply as it’s rare to find applicants who meet all the qualifications. We look forward to receiving your application.
Carroll School is an equal opportunity employer that offers competitive salaries and benefits, including comprehensive professional development opportunities.
Position Summary
We are seeking a proactive and customer-focused IT Support Technician to join our team. The ideal candidate will be passionate about helping others, solving problems, and ensuring the smooth operation of technology across the school.
Key Responsibilities
- Provide front-line technical support to students, faculty, and staff, addressing hardware, software, and network issues.
- Manage and maintain classroom and office technology, including computers, projectors, printers, and other devices.
- Troubleshoot and resolve issues with operating systems, applications, and mobile devices (iOS, macOS, Windows, and Chromebooks).
- Assist with the deployment of new hardware, software, and system updates.
- Document technical issues and resolutions in a ticketing system to ensure efficiency and knowledge sharing.
- Collaborate with the Buildings and Grounds Team to support school events and special projects.
- Deliver friendly, responsive, and effective customer service to meet the needs of the school community.
- Experience in an IT support or help desk role, preferably in an educational or customer-focused environment.
- Proficiency with macOS, iOS, Windows, and common productivity software (e.g., Google Workspace, Microsoft Office).
- Strong troubleshooting skills and the ability to explain technical concepts to non-technical users.
- A proactive and patient attitude, with a passion for problem-solving and customer service.
- Familiarity with networking concepts (e.g., Wi-Fi, basic troubleshooting) is a plus.
- Excellent organizational skills and attention to detail.
Why work at Carroll?
- Work in a supportive, people-first environment where your contributions make a real difference.
- Be part of a mission-driven organization that values innovation and collaboration.
- Gain hands-on experience with a variety of technologies in a dynamic school setting.
