What are the responsibilities and job description for the Guest Service Agent - The Cassara Carlsbad position at The Cassara Carlsbad Resort & Spa | Grand Pacific Resorts?
We are seeking a hospitality professional to round out our phenomenal resort team and represent The Cassara Carlsbad. The ideal candidate is vibrant, positive, energetic, and team-oriented and focused on achieving their personal goals and every aspect of the guest experience for the position of Guest Service Agent.
This individual will greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Responsible for the efficient operation of the hotel’s switchboard.
- Responsible for representing the hotel when talking with any individual; guest, vendor, travel agent, employee, or others; in a professional manner:
- answer all calls within three (3) rings;
- voice calm and unhurried;
- style reflecting care and concern for the caller;
- patient and tolerant of all callers;
- helpful in each circumstance to the fullest of the position’s ability.
- Maintain absolute confidentiality of transactions.
- Maintain message storage for a period of time as specified by Supervisor.
- Discard stored messages when the storage time has elapsed.
- All other duties as assigned by a manager or supervisor.
- Ensure all security protocols are followed as well as departmental and company procedures.
- Answer all call by three rings and correctly transfer all calls to appropriate departments.
- Attend Buzz sessions make self-aware of daily activities, arriving VIP’s, Group/Conferences in house, special requests, and scheduled shuttles.
- Knowledgeable of all special promotions for all hotel outlets.
- Knowledgeable of all special hotel accommodation promotions and packages.
- Recognition of repeat guests and familiarization of corporate accounts.
- Correctly handling cash transactions and balancing a cash drawer to the given amount.
- Offering upgrades to coastal and suites when available.
- Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
- Informing and selling attraction tickets and referring guests to activities desk.
- Correctly processing all check outs by ensuring all billing set up and guest folios paid.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.
Education
- High school or equivalent education required.
Experience
- One to two years in a customer service position required.
- Preferable one-year experience in a front desk position.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel Front Desk: 1 year (Required)
Ability to Commute:
- Carlsbad, CA 92008 (Required)
Work Location: In person
Salary : $19