Receptionist $12+ (Part Time)

Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountability

1) Be the “First Face” of the community. As the first encounter a visitor has with the community, you will serve as the welcoming host, providing exceptional customer service during every interaction.

2) Be the “Go-To Guide:” Answer, or help find the answer, to any questions received by residents, vendors, guests, or employees, whether in person or by telephone.

3) Be an “Exceptional Assistant.” Assist the administrative team in completing any tasks assigned and ensure that phone calls are answered in a timely and professional manner.

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Provide exceptional customer service and present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
• Attract potential residents by providing a warm, friendly atmosphere, being excited to answer questions and engage in the relationship-building processes; and gather appropriate information upon arrival.
• Proactively addresses problems and concerns for both residents and employees.
• Exemplify a culture of open communication throughout the community both within and between departments, employees, and residents while exhibiting respect, professionalism, and courtesy consistently and to reject any attempts at negative gossip.
• Answer phones for administrative and sales office in an efficient (two rings) manner and follow up appropriately with message-taking according to company procedures.
• Transfer telephone service to appropriate number or extension when away from desk and maintain answering protocols.
• Assist Executive Director and Operations Coordinator with day-to-day clerical office work.
• Maintain financial accounts by accurately recording daily purchases.
• Contribute to team efforts by communicating information properly and thoroughly.
• Maintain compliance with all departmental recordkeeping requirements.
• Manage communications within the building, including entering work orders and performing follow-up telephone calls to ensure resident satisfaction.
• Monitor emergency call system and respond via set protocol. Maintain and employ knowledge of most current emergency procedures and manuals.
• Familiarize yourself with residents of the Community, including detailed understanding of each resident’s unique interests, hobbies, history, and personal preferences in order to provide exemplary service.
• Observe resident’s ability to perform daily ADLs and social skills, communicate potential difficulties or opportunities to the appropriate team member.
• Participate in all training offered by employer.
• Assist residents in scheduling resident transportation.
• Ensure residents who are sleeping in the front lobby/business area are assisted in moving to their apartment, or that they are engaged in a community event or program.
• Perform cleaning of designated areas, in accordance with cleaning schedule.
• Respond effectively to resident behavior. Uses supportive communication in resident interactions including effective communication skills with residents who have sensory deficits.
• Demonstrates an understanding and support of Resident Rights.
• Perform other duties as assigned.

Requirements

• Candidate must be at least eighteen (18) years of age
• Shall have a high school diploma, or equivalent.
• Able to read, write, understand, and communicate in English at a minimum of 8th grade proficiency.
• Be proficient at Microsoft Word, Excel, Outlook, and Google Docs.
• Possess clear verbal and written communication skills, with attention to detail.
• Able to follow written and verbal directions and apply practical problem-solving skills as needed.
• Positive and energetic attitude.
• Professional in appearance and conduct.
• Must be criminally cleared by background check.
• Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.
• Must be able to work varying hours as needed with reliable means of transportation.

Physical Requirements