What are the responsibilities and job description for the Director of the Office of Military and Veteran Programs position at The Catholic University of America?
Posting Title
Director of the Office of Military and Veteran ProgramsOverview
The Director of the Office of Military and Veteran Programs will be charged with accomplishing the following key mission sets within the Enrollment Management Division:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $75,000-$83,000.
Responsibilities
- Provides comprehensive customer service to all constituents via in person, phone and email engagements
- Interacts with other university offices as necessary to provide quality customer service and referrals
- Ensures university maintains compliance with all DoD and VA requirements and that all university systems are in the best position to attract and retain military affiliated students
- Oversees processing of student tuition benefits and coordinates compliance efforts with the School Certifying Official
- Ensures accurate and timely administrative and logistical support to Catholic University’s 3x ROTC programs (Army, Naval and Air Force)
- Develops strategies to improve overall ROTC success rate (as defined by # of students enrolled in program, who successfully commission and receive DoD scholarships)
- Maintains a collaborative working environment with all team members
- Oversees response to external evaluations on military affiliated student services- to include The Military Times, Military Friendly Company, etc.
- Maintains working knowledge of policies and procedures in other university offices as they relate to the student experience.
- Provides general assistance to University Veterans Upward Bound Program as required
- Assist with fundraising for military affiliated student programing on campus
- Support all university initiatives on military affiliated student recruitment (at all degree levels)
- Serve as staff mentor to CUA Homefront Student Organization
- Other duties as assigned
Qualifications
- Bachelor's degree
- Military experience and Master's degree preferred
- Knowledge of VAOnce, VA Enrollment Manager, and Department of Defense TA Platforms (GoArmyIgnitED, Navy College, etc.) preferred
- Excellent customer service skills
- Ability to understand and to respond to customers from a "big picture" perspective
- Strong interpersonal skills
- Strong oral and written communication skills
- Strong analytical skills
- Ability to work effectively as a member of a team
- Strong ability to move quickly among various functions and responsibilities
- Ability to exercise sound judgment and escalate issues when appropriate
- Ability to think creatively and propose multiple solutions to a given problem and ability to assess the relative merits of each proposed solution.
- Ability to identify solutions that enhance productivity and improve services
- Strong use of e-mail, voice mail, web browsing, and the Google Apps for Education suite
- Functional use of Microsoft Office applications
Salary : $75,000 - $83,000
