Bilingual Customer Service - Salem NH - $1000 Welcome Bonus!

Are you looking to work a Monday - Friday schedule AND make a great base pay AND make an amazing BONUS!?!?

The CCS Companies are hiring Bilingual Spanish Customer Service Agents for for the 1130-8pm shift in our Salem NH location!

Hourly base pay is up to $17.56/hr! ($16.00 hourly base $1.00 bilingual $.56 for the 1130-8pm shift) On average our Associates are currently earning between $22.00 - $27.00 per hour after bonus, with experienced Associates making over $30.00 per hour after bonus!

No experience is necessary - we provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1000 Welcome Bonus!

Why Work for CCS?

• Earn $1000 Welcome Bonus just for completing training!
• Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Summer Holiday!
• Advancement Opportunities! Recognized in 2024 by HR.com for Best Coaching and Mentoring Program!

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum 1 year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

EDUCATION REQUIREMENTS:
High school diploma or equivalent required, college degree preferred

Interested? Apply Today by clicking the link!

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Are you able to work M-F 1130-8pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Salem, NH 03079 (Required)

Work Location: In person

Salary : $45,000 - $56,000