What are the responsibilities and job description for the Field Services Support Specialist position at The Center for Health Affairs and CHAMPS Healthcare?
Field Services Support Specialist
Embark on an Extraordinary Career Journey with Us!
At The Center for Health Affairs and CHAMPS Healthcare, we're more than just a workplace; we're a passionate community driven by exceptional talent. Join us as we continue our century-long legacy of service and innovation in healthcare.
Position : Field Services Support Specialist
Location : Hybrid in Cleveland, OH or Remote
Summary :
The Field Services Support Specialist provides comprehensive support to our field team in areas related to contract connections, contract uptake, account maintenance, and the fulfillment of internal and external account management and sales processes.
Responsibilities :
- Maintain account contract connection and supplier contact information in CRM.
- Provide support to service and sales team in development and management of contract connections and pricing activations, PMDFs, and other customer service and sales related initiatives and duties.
- Manage the price activation process from start to finish ensuring timely completion.
- Maintain communication with the field team for information requests and status updates.
- Ensure new member implementation activities are managed and transitioning account activities are well documented
- Assist account managers and business development managers in savings tracking, contract connections, and other member-related activities
- Provide assistance to management in preparation for field meetings, supplier meetings, presentations and reporting.
Knowledge, Skills, & Abilities :
Qualifications :
We celebrate diversity and are committed to creating an inclusive environment for all employees.
