Care Navigator (CCBHC)

GENERAL SUMMARY

Provides direct services to assist and support individuals in developing their skills to gain access to needed medical, behavioral health (including substance abuse), housing, employment, social, educational and other services essential to meeting basic human services; linkages and training for patient served in the use of basic community resources; and monitoring of overall service delivery, and complete associated documentation for the individual served and program.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

· Provides trauma-informed care management services to assist individuals in sustaining recovery, and gaining access to needed medical, social, legal, educational, and other services and supports.

· Provides rehabilitation services such as medication education; self-management; training in personal care skills; individual and family/caregiver psychoeducation; community integration services; recovery support services including Illness Management & Recovery; financial management; and dietary and wellness education. Services may also include the provision of supported services such as housing, employment and education, the latter in collaboration with local school systems.

· Ensures Care management activities are carried out in keeping with the individual’s preferences and needs for care and, to the extent possible and in accordance with the individual’s expressed preferences, with the individual’s family/caregiver and other supports identified by the individual served.

· Establishes and maintains relationship with individuals and their families or caregivers and build trust between individuals and service providers in order to effectively provide clinical services, assessments and develop person-centered recovery plans.

· Assists the integrated care team to resolve problem situations and monitor case management by enhancing communication amongst all individuals involved in individual’s treatment.

· Communicates with individuals regularly. Identify any barriers patients experience in accessing health care. Arrange for supportive services as needed. Coordinate follow-up care, transportation, coordination, etc.

· Ensures clinical documentation is submitted in accordance with Center standards and meets all designated requirements.

· Educates patients about health and wellness issues relevant to their care, community health resources, insurance information, financial assistance, pharmaceutical services, etc. and link and refer individuals to appropriate services (internal and/or external) as indicated.

· Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

· Bachelor’s degree from an accredited university or college in a Behavioral Health field such as Social Work, Psychology, Counseling or a related field; or Bachelor’s degree with at least 27 hours of Behavioral Health course work.

· Complete the Qualified Mental Health Professional – Community Services (QMHP-CS) training within six (6) weeks of hire or transfer.

Licenses or Certifications

· None

Other Requirements

· Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.

· Must maintain required credentials and training requirements to ensure compliance with all State regulations and CHCS policies.

· Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

· Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.

· NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.

· NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS

· One (1) year experience providing similar services.

· Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. Experience with or knowledge of wellness-oriented trauma-informed care

SUPERVISION

· Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

· Applicable software applications.

· Care coordination procedures.

· Housing processes and procedures.

· Modern office procedures, methods and computer equipment.

Skill in:

· Customer service.

· Organization and time management.

· Performing a variety of duties, often changing from one task to another of a different nature

· Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to:

· Accurately organize and maintain paper documents and electronic files.

· Complete and submit required documentation.

· Coordinate with various health care providers and entities.

· Effectively communicate, both verbally and in writing.

· Establish and maintain effective working relationships.

· Maintain accurate and complete records.

· Maintain the confidentiality of information and professional boundaries.

· Meet schedules and deadlines of the work.

· Understand and carry out oral and written directions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to meet the physical requirements to complete NCI and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

· Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.

· The employee must be able to occasionally transfer a consumer.

Job Type: Full-time

Pay: $21.17 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Psychiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $21