Service Line Manager

ESSENTIAL FUNCTIONS

• Provides direction for process improvement activities for the Musculoskeletal Service Line, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis, and presentation of data on utilization patterns and other program outcomes.
• Attends section meetings and department meetings when appropriate and reports on areas of responsibility as required.
• Works to achieve cost efficiency in program areas and utilizes resources in a cost efficient manner.
• Evaluates tasks and processes to identify opportunities for improvement in efficiency.
• Improves satisfaction loyalty of customers provided by areas of responsibility. Immediately investigates and resolves concerns or complaints with assigned services. Personally manages the appropriate internal follow-up regarding the concern or complaint. Acts as a change agent for patient focused care in assigned services.
• Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility.
• May Facilitates all service line meetings and special projects.
• Leads various program committees in obtaining and evaluating quality and metric data.
• Partners with quality leaders to provide resources to clients as appropriate.
• Actively communicates and interfaces with clinical providers in the service line related to co-management initiatives and acts as the advocate for clinician issues.
• Assists in the collection and analysis of data, metrics, and other information to populate and manage the departmental scorecard.
• Serves as the service line project manager.

EDUCATION

Requires a level of business and clinical knowledge as normally obtained through the completion of a master’s degree in business administration, Healthcare Administration or related field.

EXPERIENCE

• Requires a level of knowledge and ability normally achieved by a minimum of 3 years management experience in program development or service line management.
• Experience in project management; quality and research experience.

REQUIREMENTS

• Must have the ability to foster and inspire a collaborative work environment; guide and motivate physicians, peers, management, and subordinates; and build strong relationships of trust. Proven ability to work with diverse groups and support staff.
• Must have excellent communication skills with the ability to be assertive and approachable.
• Must be hard-working, self-motivated, and results oriented. Excellent organization skills.
• Ability to manage multiple projects and priorities independently.

KNOWLEDGE

• Working knowledge of basic hospital administrative functions.
• Development, coordination, and delivery of medical services.

SKILLS

• Exercising a high degree of initiative, judgment, discretion and decision making to achieve
  organizational objectives.
• Analyzing situations accurately and taking effective action.
• Establishing and maintaining effective working relationships with employees, providers, management and the public.
• Exercising judgment and discretion on developing, applying, interpreting, and coordinating departmental policies and procedures.

ABILITIES

• Ability to establish and maintain effective working relationships with a wide array of professional, administrative, technical, and clerical staff in both a direct and indirect influential situation.
• Ability to communicate effectively both orally and in writing.
• Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and database software in performing work assignments.
• Ability to read, write, speak, understand, and communicate sufficiently to perform essential duties of the position, including providing comprehensive reports and plans.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to establish and maintain quality control standards.
• Ability to assume responsibility and exercise authority over assigned work functions.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment. Some travel within community. Various clinical settings in the hospital and outpatient clinics.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo and Specialty Hospital Mission, Vision and Values must be acknowledged and adhered to.
• Must meet OSHA requirements with annual safety training.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.