What are the responsibilities and job description for the Incident Manager position at The Ceres Group?
Job Title : Incident ManagerJob Function : Business AnalystLocation : Boston, MAIndustry : BankingJob Number : JO-1901-1180 Join a growing team at one of the largest US based banks. The IT Incident Manager is responsible for managing technology incidents across the portfolio. Must have the ability to manage complex incidents across many different technologies. The candidate will need strong facilitation and organization skills and preferably experience in incident management in prior job rolesPrimary Responsibilities : 5 or more years of experience with incident, problem, and change processesStrong incident management skills, the ability to manage multiple complex technology incidents across many stakeholdersBroad understanding of the technology stockProficient with ITILStrong facilitation skills and organizational skillsExperience communicating to Executive leadershipThis position will lead major incidents, coordinate activities, drive recovery, and follow up on post action reviewsQualifications : 4 years previous experience managing a change initiative or large component of a program5 years experience leading a team of professionals with individual and team objectives aligned to divisional / organizational business goals8 years experience working in the Information Technology field or division of a large institution#LI-JW1
