Director, People and Culture

ABOUT BHC:

Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences. With a focus on generational ownership and longstanding partnerships, BHC is building a portfolio of interconnected hospitality and entertainment experiences designed to stimulate the senses and enrich lives. The collection originated with the acquisition of BHC’s flagship property The Charleston Place, a landmark in the heart of historic downtown Charleston, and has continued to grow with the development of The Cooper, downtown Charleston’s only luxury waterfront hotel, opening in 2025; Sorelle, a multi-level Italian restaurant concept; The Riviera Theater, a revitalized iconic entertainment venue; and Credit One Stadium, a world-class venue for sports and entertainment.

OUR VALUES:

• Excellence
• Integrity
• Passion
• Grace
• Communication
• Learning
• Humility

JOB DESCRIPTION:

As the Director of People and Culture you will direct and ensure the efficient administration and management of the People and Culture function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of colleague relations activities, to provide each department to achieve their guest service goals and business objectives. As a member of the Planning Committee, the Director of P&C has a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel Managing Director.

DUTIES & RESPONSIBILITIES:

• Develop strong communication channels with the Managing Director and Senior Leadership team to understand concerns and objectives.
• Provide counseling and guidance to address individual and team challenges.
• Propose and implement solutions to enhance the quality and professionalism of the hotel staff.
• Oversee the implementation, administration, and monitoring of learning and development programs.
• Conduct training classes and continuously assess and improve training methods.
• Work closely with the leadership team to identify training needs and opportunities for skill development among colleagues.
• Direct the Talent Acquisition team in effective recruiting and interviewing techniques.
• Conduct interviews for all senior leadership positions.
• Ensure compliance with pre-selection activities, such as reference checks, and background checks.
• Ensure compliance with company policies, as well as federal, state, and local laws and regulations.
• Implement new procedures and communicate changes to the team.
• Administer colleague relations programs and activities to foster a positive work environment.
• Monitor and analyze performance appraisal programs.
• Control the administration of wages and benefits to ensure accuracy and equity.
• Comply with attendance rules and maintain regular availability.
• Establishing open lines of communication, promoting a positive workplace culture, and fostering professional development can contribute significantly to the success of these responsibilities.
• Perform other job-related duties as assigned.

REQUIRED SKILLS & EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field (preferred).
• Professional certifications such as SPHR, SHRM-SCP (a plus).
• Minimum 5 years of progressive HR management experience in the hospitality industry.
• Minimum 3 years as a Director of People & Culture.
• Proven leadership experience in managing and developing teams.
• Expertise in designing, implementing, and evaluating learning and development programs.
• Strong facilitation, presentation, and instructional skills.
• Excellent communication and interpersonal skills for counseling, guidance, and collaboration.
• Strong organizational and multitasking abilities.
• Thorough knowledge of HR practices, procedures, and federal, state, and local labor laws.
• Familiarity with hotel operations, including marketing plans, loss prevention, safety programs, labor relations, budgeting, and quality assurance.
• Ability to assess workplace performance, training needs, policy adherence, and morale.
• Proficiency in recruitment, interviewing, performance appraisals, and talent management.
• Experience conducting background checks, drug testing, and enforcing Affirmative Action Plans.
• Strong analytical skills for interpreting HR-related data, reports, and trends.
• Experience managing colleague relations programs.
• Ability to handle confidential information with discretion and integrity.
• Strong conflict resolution, negotiation, and diplomacy skills.
• Strategic thinker with the ability to align HR initiatives with organizational goals.
• Proficient in Microsoft Office; knowledge of Talent Plus and Workday (a plus)

PHYSICAL & MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand, walk, and sit for extended periods (8 hours) with or without reasonable accommodation.
• Capability to lift/move equipment up to 50 lbs and travel to off-site activities/events.
• Strong vision for reading documents, using computers, and participating in presentations.
• Effective verbal and written communication, including over the phone.
• Manual dexterity for computer use and paperwork handling.
• High ethical standards for making fair, unbiased decisions.
• Appreciation of workplace diversity.
• Basic mathematical skills for salary/benefits calculations and budget forecasting.
• Ability to set priorities, plan, organize, and delegate.
• Clear and concise written communication for office correspondence and instructions.
• Adaptability in communication style to suit different audiences.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CLOSING DETAILS:

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.