What are the responsibilities and job description for the CHICAGO CUBS TICKET OPERATIONS 2025 OPPORTUNITIES position at The Chicago Cubs?
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Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.
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CHICAGO CUBS TICKET OPERATIONS 2025 OPPORTUNITIES :
The Cubs Ticket Operations department is seeking to fill several seasonal positions for the 2025 season within the preidentified areas below. Candidates who are qualified, service focused, excellent communicators, collaborative, and have a strong attention to detail along with being passionate about continuing to make the Wrigley Field experience a memorable one for all fans are encouraged to apply.
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. Are you ready to be part of it?
THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball's National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization : Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.
JOB TITLE : Ticket Operations Associate (Part-Time)
DEPARTMENT : Ticket Operations
ORGANZIATION : Chicago Cubs
REPORTS TO : Senior Director, Ticket Operations
FLSA STATUS : Nonexempt
COMPENSATION : New hire pay rate $16.20 per hour USD
HOW YOU'LL CONTRIBUTE
The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.
THE DAY-TO-DAY :
- Assist in the processing and distribution of season, group and individual game tickets
- Provide customer service support for ticketed events at Wrigley Field
- Provide direct support to ticket operations staff by coordinating order processing and system input
- Reconcile daily check and wire ticket payments
- Update customer accounts in ticketing system & CRM as required
- Standard office procedures including filing, mailing and data entry
- Other related duties as assigned
WHAT YOU'LL BRING :
WHAT SETS YOU APART :
JOB TITLE : Fan Service Center Associate (Part-Time)
DEPARTMENT : Fan Services
ORGANZIATION : Chicago Cubs
REPORTS TO : Manager, Service Center & Wrigley Field Tours
FLSA STATUS : Nonexempt
COMPENSATION : New hire pay rate $16.20 per hour USD
HOW YOU'LL CONTRIBUTE
The Fan Service Center Associate plays a vital role in executing day-to-day tasks and activities within their respective department. They are responsible for accurately, personally & timely responding to all inbound fan inquiries via various communication mediums which include email, phone, text, online chat, letter & in-person. Ticketing related responsibilities include season ticket holder & single game ticket : sales, service & operations support for both Wrigley Field & Sloan Park.
THE DAY-TO-DAY :
WHAT YOU'LL BRING :
WHAT SETS YOU APART :
Response Expectations :
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
T h e Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
Salary : $16
