What are the responsibilities and job description for the Benefits Specialist position at The Chickasaw Nation?
We are currently looking for a Full Time Benefits Specialist to join our Benefits Insurance A team located at the Carl Albert Service Center working .
Summary :
Performs a full range of specialized support and assistance related to operation the Benefits Division.
Responsibilities :
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Maintains files, logs, and records
- Must have broad knowledge of insurance and retirement plans and the ability to explain this to employees
- Handles all inquiries about insurance and retirement benefits
- Counsels employees regarding benefit options
- Ensures employee recieves the proper beneftis package with accurate data entry of new hires in to data base system
- Addresses employee inquiries about insurance and retirement benefits
- Assists with employee billing and claims issues
- Helps employee with insurance EOB
- Manages employee 401k plans
- Makes changes or alterations to benefits package as neccessary
- Resolves any problems or disputes regarding provision in benefits
- Assist with orientation of new employees regarding insurance benefits including new hire orientation
- Acts as liaison between employee and insurance provider when necessary
- Participates in annual open enrollment process including preparation, distributing, and receiving materials and forms
- Assists in organizing changes and / or implementation of form management through review and development
- Performs all other duties as assigned
Competencies : Essential :
Skills : Essential :
Experience : Essential :
Education : Nonessential :
Credentials : Working Conditions :
Essential :
