What are the responsibilities and job description for the Clerk position at the Chickasaw Nation?
Clerk - 17012
Willis, OK | Retail | Part Time 38
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Description
We are currently looking for a Part Time 38 Clerk to join our team located at Megastar Travel Stop.
Summary:
Operates cash register and stocks store. Promotes signature products by providing the highest level of customer service.
Responsibilities:
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Sweeps, mops, dusts, vacuums and performs basic cleaning and janitorial procedures
- Cleans windows, doors, mirrors, glass partitions, baseboards, jambs, trim and walls, maintain sanitization of restrooms, empty and clean waste receptacles
- Assists and guides customers with purchase selection
- Engages potential customers and guides with selection and purchase decisions
- May order catolog items if not in stock
- Promotes products to increase guest satisfaction and store sales
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Provides accurate change for cash purchases
- Processes discounts, refunds, exchanges, coupons accurately
- Balances register/terminal and completes reports for receipts, cash balance
- May perform minor trouble shooting of POS
- Maintains accurate cash count and assume responsibility for any shortages at end of shift
- May be responsible to confirm POS pricing updates
- Audits register and change box funds by auditing account shortages and overages through process of counting their shift bag down before and after closing out shift
- Stocks inventory several times during shift by placing products on display shelf for customer availability
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
- Vacuum cleaner, basic equipment, knowledge carpet care
- Janitorial equipment and supplies
- Operate point-of-sale terminal
Experience:
Essential:
- No prior experience required
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass general background check
Nonessential:
- Pass gaming background check
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Customer service
- Retail store
- Warehouse freezer/cooler
- Commercial and residential vacuum
- Computers, printers, phones
- Point-of-sale equipment
- Potential exposure to cleaning fluids and solvents
- Communications written, verbal
- Pass pre-employment drug test
- Frequently bend, kneel, stoop, push, reach
- Hand-eye coordination, reach and grasp
- Frequently lift and or carry up to 25 lbs
- Moderately strenuous work
- Standing up to 100% of shift
- Walking up to 75% of shift
- May work day shift
- May work evening shift
- May work holidays
- May work night shift
- May work rotating shifts
- May work weekend shift
