What are the responsibilities and job description for the Unconquered Life Facility Host position at the Chickasaw Nation?
Unconquered Life Facility Host - 16317
Ada, OK | Customer Service | Full Time
5:00AM-4:00PM - Mo Tu We Th / Th Fr Sa Su
Posted yesterday | | Apply before February 15, 2025
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Description
We are currently looking for a Full Time Unconquered Life Facility Host to join our Unconquered Life Operations Development team located at the Abbott Miller Bldg working 5:00AM-4:00PM - Mo Tu We Th / Th Fr Sa Su.
Summary:
The Unconquered Life Facility Host will establish relationships with Unconquered Life members by providing exemplary support during their initial and continuing contact within the Unconquered Life facility.
Responsibilities:
- Provide assistance for program members as they arrive for meetings with health and pillar coaches, including greeting them as they enter the establishment; guiding members to the meeting location
- Receive and read incoming correspondence and distribute where indicated
- Maintain all equipment and supplies assigned to them
- Answer routine inquiries and make appropriate referral of questions concerning customer needs
- Field customer concerns or complaints in a respectful manner with focus on resolving issues in an effective manner
- Acts as liaison between internal and/or external individuals and/or groups
- Effectively communicate with Manager on duty any complaints or issues
- Collaborates and works in conjunction with other Unconquered Life team members to achieve optimal results of the goals of Unconquered Life members
- Assist in scheduling select services offered by Unconquered Life such as biometric screenings
- Utilizes custom applications developed and specifically designed for the Unconquered Life wellness initiative and programs
- Respond to member inquiries through various channels such as email and phone
- Tracks/updates member records with current information, and providing information to program team and members
- Unconquered Life FOH representative will help with a site needs or promotion to assist with events for Unconquered Life members
- Responsible for assisting Unconquered Life members with activity digital app, tracker set-up, use, and other concerns
- Post and interact on social platforms to engage all Unconquered Life members
- Interact with potential patients in-person, by phone, email, text etc. regarding program acceptance criteria or any other inquiries
- Work with potential members through the onboarding packet and process
- Onboard all qualified program patients
- Maintain computer and hard files of participants, obtain and update information as indicated by business software when customer checks in on computer system
- Constantly present a clean and professional workspace at the front desk, including the lobby and corridor
- Lead the efforts in opening and closing responsibilities for the site
- Provide a weekly reset of the breakroom, front entry, copy room and other community spaces
- Operate all electronics in Front of House area including but not limited to computers, phones, kiosks, retail POS
- Collect payments ensuring all prices and quantities are accurate with receipts provided to each customer
- Ability to complete reports for receipts and debit sales
- Ability to follow instructions for store procedures regarding coupons, gift cards and purchases made
- Performs all other duties as assigned
Competencies:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Must be self-motivated
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of fitness, nutrition and wellness
- Organizational and time-management
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Interpersonal skills to motivate, investigate, inspire
Skills:
Essential:
- Intermediate skill using Microsoft Office products
Experience:
Nonessential:
- No prior experience required
Education:
Essential:
- High School, GED or Equivalent
Essential:
- Must be eligible to receive additional certifications as identified within the program.
Credentials:
Essential:
- Pass gaming background check
- Gaming license or permit as required by assigned position
- Standard Driver's License
Working Conditions:
Essential:
- Pass pre-employment drug test
- Sometimes bend, kneel, stoop, push, reach
- Standing up to 50% of shift
- Sometimes lift and or carry up to 50 lbs
