Winstar Casino Pro Shop Clerk ( Golf Course )

Department: Golf Course

Job Title: Pro Shop Clerk

General Definition: Provide the Winning Experience to all guests by offering quality customer service and increase revenue through suggestive selling of services and merchandise.

Supervision Received: Golf Professional on duty.

Supervision Exercised: None

Essential Job Functions:

· Each employee is required to support the mission of the Chickasaw Nation upon becoming a member of the Chickasaw Nation team. Our mission is to better the lives of the Chickasaw people in all that we do.

• Every employee is responsible to create a winning experience for our guests. What is a “winning experience”? It encompasses exemplary guest services, salesmanship of our players’ cards and all properties, and a true passion to serve our guests.

• Be able to open and close golf shop and prepare daily sales closeout papers and deposit.
• Assist golf professionals in the purchasing of merchandise.
• Responsible for the receipt, display, inventory control, promotion and sales of merchandise.
• Implement and maintain “Retail” processes on: Gift Certificates, Promotions, Discounts and Comps.
• Other duties include, but are not limited to, point of sale operation, tee times reservation system management with outstanding customer service.
• Enthusiastically greet guests while conducting oneself in a professional manner.
• Assist golf professionals in the day to day operations as directed.
• May be required to enforce golf course rules and policies in the absence of golf professional.
• Be an effective communicator with guests as well as staff.
• Be informed on, and promote all golf course and casino activities.

MINIMUM QUALIFICATION:

Education:

High school diploma or equivalent required.

Knowledge, Skills and Abilities:

• Must be self motivated, with professional and positive attitude, and possess strong written and oral communication skills.
• Ability to operate a computer and office equipment with excellent team skills.
• Must maintain excellent customer service skills and be able to problem solve.
• Must be able to read, understand, apply and retain knowledge of departmental rules, regulations and policies.
• Must be able to stand, sit and walk for prolonged periods of time in order to properly perform the assigned job duties.
• Retail buying experience preferred.

Training and Experience:

• Retail and customer service experience.

Licenses/Certifications/Other:

• Must be able to pass background check and receive a gaming license from the Chickasaw Nation office of the Gaming Commission as required to work in gaming operations.
• Must be able to complete pre-employment drug test with a negative result.
• Must be able to be insured and drive a tribal vehicle if necessary

Job Type: Part-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: One location