Donor Relations Specialist

Position: Donor Relations Specialist

Department: Administration 

Pay Rate:  $21.01 - $23.00 Per Hour   Status: Non-exempt

Last Revised: 01.2025

Definition

The Donor Relations Specialist will be responsible for providing the highest level of customer service, stewardship, and support to community donors and volunteers. The ideal Donor Relations Specialist will have excellent communication skills, attention to detail, and thrive in a fast-paced environment. The position reports directly to the Donor Relations Director and works with staff at all levels of the organization as well as with board trustees, donors, the business community, and volunteers. This is a full-time position Monday through Friday, eligible for benefits, with the possibility of nights and weekends.

Supervision

Student interns and community volunteers.

Duties

• Work closely with the Donor Relations Team to meet goals in fundraising, donor retention, and development to fuel The Children's Cabinet's mission of keeping children safe and families together.
• Provide administrative support to the Donor Relations Director and Coordinator, including calendar management, research, replying to email and phone inquiries, etc.
• Compose correspondence and materials to steward, educate, and inform donors, volunteers, and community members. 
• Pull reports, segment donors and mail merging lists for print or email.
• Process incoming gifts, including coding accurately, entering into the donor database, and thanking donors. Responsible for maintaining the accuracy of and updating the donor database to assist in pulling reports as needed. 
• Track all donor stewardship activities and correspondence in the donor database and alalyze giving trends.
• Coordinate moves management data process to prioritize portfolio for tracking and overseeing prospect list.
• Partner with Children's Cabinet staff to identify volunteer needs organization wide. 
• Track all volunteer contact information, activities, hours, and correspondence in the donor database Provide monthly, quarterly and annual reports detailing volunteer hours donated.
• Assist in creating a streamlined process and cohesive materials for onboarding, training, and stewarding volunteers across the organization. Screen and place volunteers based on background and areas of interest. Coordinate volunteers in obtaining background checks, etc. as needed. 
• Assist in cross-department efforts as needed (i.e. Annual Report, appeals, social fundraising campaigns, etc.)
• Attend and assist with fundraising activities and events as needed, including recruiting and coordinating volunteers.
• Organize and coordinate all holiday programming and donation drives.
• Understand the agency's mission, overall goals, programs, and objectives to be able to effectively communicate to the public.
• Other duties as assigned.

Minimum Qualifications Needed: 

Skills and Knowledge: 

• Exceptional attention to detail and organizational skills.
• Excellent customer service skills and the ability to interact with executives, volunteers, donors, and staff.
• The ability to work well under pressure, to handle multiple projects simultaneously, and manage work under tight deadlines.
• A high level of computer competency, including knowledge of Microsoft Office Suite, specifically Excel and mail merging.
• Experience with Donor software systems, Canva, and social media is a plus.
• Knowledge of community-based agencies and resources.

Ability to: 

• Exceptional verbal and written communication skills to interact effectively with donors, volunteers, and stakeholders.
• Strong relationship-building abilities to foster trust and engagement with supporters.
• Active listening skills to understand and respond to the needs of donors and volunteers.
• Analyze data and draw conclusions regarding trends and areas for improvement.

Special Requirements:

• Bachelor's degree OR relevant work experience preferably in a customer service, nonprofit, or administrative role. Be able to pass a background check.
• Bilingual a plus.
• Must have a reliable vehicle to get to and from work, events, and errands.
• Must possess a valid Nevada Driver's license, proof of insurance for utilizing a personal vehicle for company business, and a clean driving record.
• Must be capable of fulfilling all the physical aspects of the job including but not limited to: being able to lift and carry 50 lbs.; able to walk up and down stairs, repetitive keystroking (initiating and responding to e-mails; typing copy, etc.)
• Ability to work evenings and weekends. Some travel required; office visits and/or training.

Benefits

Eligible to receive Cabinet benefits for full-time staff.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.