Intake Manager

Job Overview

The Intake Manager will be responsible for the development and implementation of

programming and procedural standards and corrective action plans to achieve

compliance with funding requirements. The Intake Manager plays a key role in the

organization/ program as they are the bridge that connects the providers and the

frontline staff members. Under the direction of the Program Manager, the Intake Manager has the primary responsibility to oversee all aspects of the intake department for Clinical, funding sources, capacity, assessments, and access to care.

Essential Duties and Responsibilities (Included but not limited to):

• Collaborate with other departments or agencies to ensure seamless service

delivery.

• Ensure confidentiality and compliance with privacy regulations when handling

sensitive information.

• Responsible for quality checks and balances. Works alongside the Quality

Assurance Coordinator to adhere to the agency’s Quality Assurance Plan.

• Participate in meetings, trainings, or case conferences to enhance knowledge and

skills.

• Ensures financial eligibility of all clients and reports any ineligibilities to the

Program Manager.

• Conduct follow-up on all inquiries which have not yet been converted to

admissions.

• Works with the Intake team to ensure consistent, effective admissions, discharge,

and transfers.

• Maintains statistics indicating customer flow, pending and lost inquiries, denials,

and discharges.

• Assist with front desk coverage.

• Direct liaison for School Based providers.

• Records and maintains outcome measure data for internal programs.

• Delegate tasks to staff effectively to ensure the timeliness of projects and

deadlines.

• Maintains updated programmatic forms, policies, and procedures on the Drive.

• Oversee the daily workflow of the allocated program(s).

• Assists with hiring practices.

• Other duties as assigned.

Education and/or Experience

• Bachelor's degree in Social Services, Administration, or related field.

• Familiar with Social Services.

• Excellent organization skills and attention to detail.

• Intermediate level PC skills required, including a working knowledge of word

processing, spreadsheet, excel, and graphics programs.

Work Environment

The work environment characteristics described here are representative of those an

employee encounter while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform essential functions.

Noise Level: Usually Moderate

Environment: Office

Work Hours: Usually standard business hours, extended hours, and some evening and

weekend hours, as needed.

Physical Demands

While performing the duties of this job, the employee is regularly required:

• Frequently sit, stand, walk, stop, kneel, and crouch, regularly talk and hear.

• Frequently use hands, and fingers to handle or feel.

• Occasionally lift or move up to 25 pounds.

• Specific vision abilities required include close vision, distance vision, color vision,

and peripheral vision.

• Depth perception and the ability to adjust focus.

• Ability to drive surface streets and highways.

This description is intended to describe the general nature and level of work being

performed. It is not an exhaustive list of duties, responsibilities, and requirements of a

person so classified. Other functions may be assigned and management retains the

right to add or change the duties and responsibilities at any time.

Job Type: Full-time

Pay: $74,000.00 - $79,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Lancaster, CA 93534 (Required)

Work Location: In person

Salary : $74,000 - $79,000