What are the responsibilities and job description for the Patient Services Representative-Harborview position at The Children's Hospital of Philadelphia?
SHIFT: Rotating (United States of America) A Brief Overview Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP. Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. Responsibilities Greet visitors and provide efficient support services. Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications. Answer and triage phone calls, verify contact information, and document messages. Schedule appointments, inform families of delays, and address or escalate complaints. Collect and process payments, reimbursements, and insurance referrals. Provide updates during shifts and team meetings (i.e., changes in on-call providers). Maintain patient records while following HIPAA guidelines. Perform administrative tasks (mail, faxes, photocopies, etc.). Rotate shifts (if located in a unit where 24/7 coverage is needed). If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line. Education Required: High school diploma/GED Experience Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service Skills and Abilities Excellent verbal and written communication skills Strong interpersonal skills Ability to maintain confidentiality and professionalism Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start in 1855, CHOP has been the birthplace for countless breakthroughs and dramatic firsts in pediatric medicine. Built on a foundation of delivering safe, high-quality, family-centered care, the Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless children’s lives. Today, families facing complex conditions come to CHOP from all over the world, and our compassionate care and innovation has repeatedly earned us a spot on the U.S. News & World Report's Honor Roll of the nation's best children's hospitals.
