What are the responsibilities and job description for the Missionary Support Representative - BYU-Pathway Worldwide (Part-time, Student Employee) position at The Church of Jesus Christ of Latter-day Saints?
Job Description
BYU-Pathway Worldwide provides access to affordable higher education wherever the Church is organized, serving over 75,000 students in more than 190 countries. Working for BYU-Pathway is working for a compelling cause – one that develops disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. The BYU-Pathway culture is fast-paced, innovative, and has elements of both startup and enterprise environments.
Important: By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship, are willing to physically reside and perform the work in Utah or Idaho, are currently enrolled as a degree seeking student at one of the CES Institutions (Ensign College, BYU-Pathway Worldwide, BYU, BYU-Idaho, or BYU-Hawaii Online), and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City, Utah every day of the week.
Responsibilities
Missionary Support Representative is expected to
The requirements for this position would most typically be met with a high school diploma or equivalent. To be considered for and to serve in this position, candidates must be current PathwayConnect, Ensign, BYU, or BYU-Idaho online students. Missionary Services employees are detail oriented and thorough in their work. Clear communication and adherence to policies is a vital part of the work.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
BYU-Pathway Worldwide provides access to affordable higher education wherever the Church is organized, serving over 75,000 students in more than 190 countries. Working for BYU-Pathway is working for a compelling cause – one that develops disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. The BYU-Pathway culture is fast-paced, innovative, and has elements of both startup and enterprise environments.
Important: By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship, are willing to physically reside and perform the work in Utah or Idaho, are currently enrolled as a degree seeking student at one of the CES Institutions (Ensign College, BYU-Pathway Worldwide, BYU, BYU-Idaho, or BYU-Hawaii Online), and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City, Utah every day of the week.
Responsibilities
Missionary Support Representative is expected to
- Resolve missionary questions
- Provide basic technical support for all missionaries (computer support/computer hints)
- Escalate support issues to other BYU-Pathway departments and systems administrators as needed
- Assist in supporting and providing feedback of BYU-Pathway systems
- Work closely with BYU-Pathway Support to ensure missionaries and students receive excellent customer support and case-status notifications
- Provide excellent customer support service
- Assist in providing software access/licensing administration for missionaries (i.e., Microsoft, Zoom, PowerBI, Anthology, and other system tools)
- Promote in-area missionary support structure (service missionary questions would normally go through their organization first: Lead missionary > District Leader > Zone Leader > Area Coordination Missionary & area manager > Missionary Support)
- Build and strengthen meaningful relationships with all Church employees and leaders
- Assist in identifying ways to improve overall missionary experience at all levels
- Other duties as assigned
The requirements for this position would most typically be met with a high school diploma or equivalent. To be considered for and to serve in this position, candidates must be current PathwayConnect, Ensign, BYU, or BYU-Idaho online students. Missionary Services employees are detail oriented and thorough in their work. Clear communication and adherence to policies is a vital part of the work.
- Familiarity with Microsoft products (Word, PowerPoint, Excel)
- Communication: verbal, written, and interpersonal
- Punctual: dependable to be on time and meet deadlines
- Collaborative: works well with others
- Humble: takes feedback and learns from mistakes
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
