What are the responsibilities and job description for the Social Media Platform Tech position at The Church of Jesus Christ of Latter-day Saints?
The purpose of this position is to spread the message of the restored Church of Jesus Christ to the world through supporting the social media efforts of the Church. We always seek new, improved, and more innovative ways to bring the world unto Christ.
The social platform technical support specialist has a deep understanding of how to utilize social media as an effective communication tool, create consistent and meaningful content on all social media platforms, analyze key metrics to make strategic content plan recommendations, and engage in relevant conversations online on behalf of the channel while maintaining a safe space for the audience.
The social platform technical support specialist will report to the Social Media Team Manager and will also work in collaboration with other members of the creative/production teams, project managers, producers, product managers, and vendors to create impactful content and meaningful messaging.
This position is responsible for maintaining the accounts and additional resources needed to publish social media content. This includes supporting the social publishing tools, managing account security and resolve issues as they arise, help work with social vendors, and assist the international area teams with their social media efforts.
Responsibilities include:
- Support the social media publishing tools, maintain user access, train on system usage, and help to ensure the tools are evolving to meet the strategic needs and processes.
- Maintain account access for current social media channels, oversee the creation of new accounts and decommission of retired or consolidated accounts, and help ensure channel governance is followed.
- Monitor social media accounts for security breaches/hacks and coordinate regular audits to identify fraudulent imitation accounts. As issues arise, work directly with the social media company representatives and the internal Infringement Office to quickly resolve the issue.
- Manage social media native account security and serve on various security task forces to coordinate with key stakeholders across multiple departments.
- Coordinate regular reviews, across all content and channels (including Areas and Vendors), to ensure successful process implementation and IP/guideline compliance. Assist in prompt removal of non-compliant content.
- Act as the Vendor Success manager for social media. Assist management with identifying, evaluating, and training vendors for outsourcing work; partner with vendors to help facilitate clear expectations, provide necessary access or information regarding the social media strategies.
- Help the international communication teams troubleshoot issues with their localized social media accounts, train on social best practices, and maintain global account security.
- Additional responsibilities may include:
- Equipment stewardship
- Administrative team leadership duties, as assigned by manager
- Mentor and oversee the day-to-day efforts of interns or missionaries or junior staff as they help with social media.
- Other duties, as assigned
- Non-responsibilities – Does not have financial oversight or ownership of projects
- Bachelor's Degree in a related field required, plus five years of professional social media or related experience.
- Expert knowledge of effectively utilizing Facebook, Instagram, Twitter, LinkedIn, YouTube, and other social media channels as a communication and band awareness tool.
- Expert knowledge of effectively utilizing Facebook, Twitter, Instagram, LinkedIn, and other social media channels for band awareness.
- Exceptional ability to make good decisions in fast-paced, high-stress environment.
- Exceptional oral and written communication skills
- Ability to work collaboratively and independently while effectively managing multiple projects, assignments and/or responsibilities. Strong interpersonal and leadership skills.
- Strong organizational skills, detail oriented, and able to meet aggressive deadlines with high-quality output.
- Experience with confidential information collection and management
- Ability to learn and adapt to new platforms, processes, and skills quickly.
- Stay up to date with the latest social media best practices and technologies
- Exceptional ability to manage and build client relationships including working with senior executives
- Demonstrates exceptional problem-solving skills, anticipates, and prevents issues before they occur, and help resolves complex escalated issues.
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