What are the responsibilities and job description for the Tech Product Manager 1, Family History Department, full-time position at The Church of Jesus Christ of Latter-day Saints?
Job Description
The Technical Product Manager 1 understands departments and end-user customers and develops and executes plans to meet their specific needs. This includes creating multi-year product roadmaps, ensuring the product is appropriately funded across its life. This role ensures product delivery according to a well-defined road map, including appropriate cost and value to the organization and customers. The incumbent uses strong knowledge, utilizes creativity and exercises independent judgment to identify and segment the needs of varying solutions.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
Responsibilities
30% Equipment Support and Deployment: Troubleshoot; create and deploy computer images at large scale using latest methods; setup small to medium sized networks and computers to support industry conferences and new facilities.
15% - Training support personnel and systems users
15% - Creating standards and procedures for operations teams to follow
10% - Leading in creating standards for all ICS groups to follow
Qualifications
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
The Technical Product Manager 1 understands departments and end-user customers and develops and executes plans to meet their specific needs. This includes creating multi-year product roadmaps, ensuring the product is appropriately funded across its life. This role ensures product delivery according to a well-defined road map, including appropriate cost and value to the organization and customers. The incumbent uses strong knowledge, utilizes creativity and exercises independent judgment to identify and segment the needs of varying solutions.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
Responsibilities
- Assist in monitor/evaluate product performance
- Define and document work processes and identify key issues
- Assist in license distribution, operating budgets and intellectual property rights
- Assist in tracking Total Cost of Ownership
- Understand customer base, business processes and document customer requirements
- Understand Product alternatives, industry trends and practices
- Interact with vendors, consultants and professional groups
- Develop business case and feasibility analysis
- Assist in the identification of organizational and customer impact
- Communicate Product Availability
- Under direction, create marketing materials, product training, and order fulfillment materials
- Create and manage Service Level Agreements
30% Equipment Support and Deployment: Troubleshoot; create and deploy computer images at large scale using latest methods; setup small to medium sized networks and computers to support industry conferences and new facilities.
15% - Training support personnel and systems users
15% - Creating standards and procedures for operations teams to follow
10% - Leading in creating standards for all ICS groups to follow
Qualifications
- Bachelor’s degree in related field or equivalent professional experience
- Three years of relevant professional experience
- Experience developing business plans and requirements that shape the development and delivery of services to customers
- Experience managing products/services
- Experience with cross-functional and interdepartmental product or project teams
- Performing and leading others through customer research and analysis of diverse cultures
- Strong verbal and written communication skills
- This job operates in a professional office environment in SLC and requires the candidate to be on-site.
- Must be able to regularly lift a minimum of 50lbs and stand/walk for long periods of time (Dependent on department and team projects/needs.)
- Microsoft Certifications a plus
- Communication – Good verbal and written communicator who conveys ideas clearly to all stakeholders
- Collaboration – Effective collaborator who listens respectfully, understands empathetically, and brings unity
- Creativity – Ability to appropriately address customer needs and business problems
- Organization – Organized and driven by repeatable system and set of work practices
- Leadership/ Influencer – Able to collaborate effectively with cross-functional teams.
- Customer Understanding – Ability to understand a variety of customer needs in technical environments.
- Product Lifecycle/Planning – Experience in Agile and Scrum environments including: methods, tools, systems and application.
- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
