What are the responsibilities and job description for the Customer Service Lead Representative - Remote position at The Cigna Group?
As a Customer Service Lead Representative, you will be responsible for researching complex, social media customer service issues and collaborating with other internal teams to resolve patient concerns and prevent further abrasion. You may also serve as primary contact and liaison between one or more customers.
What you’ll need:
- High School Diploma or GED required
- 1 years of experience in the Healthcare Industry, Pharmacy, or PBM
- Knowledge of Accredo operations and systems - Preferred
- Experience engaging various partners to improve operational effectiveness, efficiency and customer satisfaction
- Apply critical thinking, analytical, interpersonal and problem-solving skills
- Resourcefulness and ability to work well under pressure in a fast-paced environment
- Ability to handle challenging customer escalations in a professional manner
- Ability to work collaboratively with other departments to resolve issues
- Strong attention-to-detail and organization skills
- Excellent written communication skills with the ability to respond in a clear, concise manner
- Open to periodic travel, as the business needs dictate
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
