What are the responsibilities and job description for the Customer Service Representative Multilingual position at The Cigna Group?
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
ABOUT US:
Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”
THE JOB
What are your main responsibilities?
You are responsible for the client communication for designated account relationships.
Key areas:
Communication management in day to day queries of our clients and insurers through different channels but mainly telephone and e-mail.
Coordinate and ensure follow-ups of the assigned contracts.
Handling medical issues, in collaboration with our medical consultants
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
When needed, put your language skills at work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Contribute to maintaining a co-operative and friendly working environment.
Your critical eye easily spots possible improvements, and you share them with your manager.
Relations to other positions:
Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses of cases)
Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.
Contribute to maintaining a co-operative and friendly working environment.
Inform Supervisors and Senior Supervisors on problems and inefficiencies.
What skills do you need?
Education Level:
- Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.
Specific Knowledge:
- Active knowledge of English is a must (C1 level)
- Active knowledge of German/French (with Spanish)/ Russian / Italia or Arabic (C1 LEVEL)
Soft Skills:
- Skillful in taking decisions: takes the right action on allocated files based on the available information.
- Excellent Communication skills.
- Accurate: works accurately on the input of data, aims to work faultlessly.
- Discipline: pays attention to procedures, agreements and document flows.
- Efficient: finds a good balance between quality and quantity.
- Team player: Able to work in a team.
- Skillful with computer programs: readily learns the ropes in the use of current office applications
- Discreet: works discreetly with confidential (medical) information.
Working shift:
Monday to Friday 09:00 - 16:48
Monday to Friday 12:15 - 20:03
WHAT WE OFFER:
Permanent contract.
Start date: 24 Feb
Multicultural working environment with Hybrid working.
Enjoy working with a hybrid model.
Social Benefits.
Private Medical Insurance.
Educational Development Program.
What we are looking for
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.
Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
