What are the responsibilities and job description for the Multilingual Customer Service Representative - Multiple shifts position at The Cigna Group?
ABOUT US:
Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”
THE JOB
What are your main responsibilities?
You are responsible for the client communication for designated account relationships.
Key areas:
Communication management in day to day queries of our clients and insurers through different channels but mainly telephone and e-mail.
Coordinate and ensure follow-ups of the assigned contracts.
Handling medical issues, in collaboration with our medical consultants
Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
When needed, put your language skills at work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Contribute to maintaining a co-operative and friendly working environment.
Your critical eye easily spots possible improvements, and you share them with your manager.
Relations to other positions:
Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses of cases)
Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.
Contribute to maintaining a co-operative and friendly working environment.
Inform Supervisors and Senior Supervisors on problems and inefficiencies.
What skills do you need?
Education Level: Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.
Specific Knowledge:
Active knowledge of English is a must (C1 level)
Active knowledge of German /French /Dutch and Italian (C1 LEVEL)
Soft Skills:
Skillful in taking decisions: takes the right action on allocated files based on the available information.
Excellent Communication skills. Accurate: works accurately on the input of data, aims to work faultlessly.
Discipline: pays attention to procedures, agreements and document flows.
Efficient: finds a good balance between quality and quantity. Team player:
Able to work in a team.
Skillful with computer programs: readily learns the ropes in the use of current office applications
Discreet: works discreetly with confidential (medical) information.
Start date: 10 Feb
Working shifts available:
Monday to Friday:
Morning shift: 08:00-15:45/ 09:00-16:45 or 10:00 to 17:45.
Evening shift: 16:15 - 00:00
Tuesday to Saturday
Morning shift: 09:00-16:45 /
Afternoon shift: 11:15-19:03
Evening shift: 16:15 - 00:00
Sunday to Thursday
Morning: 10:00-17:45
WHAT WE OFFER:
Permanent contract.
Multicultural working environment with Hybrid working.
Enjoy working with a hybrid model- 1 day in the office.
Social Benefits.
Private Medical Insurance.
Educational Development Program.
What we are looking for
We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.
Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
