What are the responsibilities and job description for the Dedicated Client Service Partner - Co-located - Raleigh, NC position at The Cigna Group?
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Dedicated Client Service Partner
Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner - you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?
How you’ll make a difference:
As the Dedicated Client Service Partner - you’re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison and bringing key insights and program delivery opportunities to the Account Management Team’s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
Candidate will be co-located supporting client in Raleigh/Durham area of North Carolina.
Here’s more of what you’ll do:
Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team for a large national client.
Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team, vendor(s) and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
Manage new hire onboarding and open enrollment/health fair support
Assist with onsite client wellness activities
Qualifications:
High School Diploma or GED required, Bachelor’s degree preferred
3 years professional experience in insurance, healthcare, managed care or related industry highly preferred
Client facing experience preferred
Ability to manage multiple priorities and deadlines independently and pro-actively
Ability to negotiate, manage expectations and creatively problem-solve effective client and vendor solutions
Ability to pivot seamlessly from customer interaction to client and vendor level updates, communication, and coordination
Excellent presentation skills. Previous success in delivering Customer, Vendor and Client communications
25% or more travel may be expected. Candidate must meet travel requirements for this role.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
