What are the responsibilities and job description for the Head of Clinical, Singapore position at The Cigna Group?
Reports to the Medical Director, APAC & MENA, based in Singapore. This role provides leadership and functional expertise on clinical services and supports the strategic development and delivery of healthcare-related initiatives to the Singapore business. This individual will advance collaborative partnerships with other business divisions such as Sales and Client Management, by applying medical knowledge to support the business needs.
Critical Tasks and Expected Contributions/Results:
Oversee clinical services, programs and resources, directing activities with other departments, divisions, and external partners in Singapore.
Collaborate with associates to provide medical expertise during the investigation, evaluation, and appropriate resolution of claims.
Review claims and evaluate the appropriateness and cost-effectiveness of the medical treatment and services.
Apply data analytics, predictive models, and industry trends to optimise utilization management strategies.
Act as a liaison and advisor for associates communicating with healthcare providers and directly engage with providers when necessary.
Prepare and deliver training to non-clinical associates, serve as resource to provide ongoing education to other business units within the Company.
Prioritise health programs and interventions based on reported/claims/health data that will deliver the greatest impact on our customers.
Work collaboratively across Marketing, Customer Proposition, Data & Analytics, Sales and Client Management Teams to refine customer journey that will maximize Customer Engagement.
Ability to work in ambiguous or new situations by demonstrating a structured approach to diagnosing the problem, analyzing alternatives, recommending and implementing best solutions.
Key Challenges/Anticipated Changes in Environment:
Ability to manage stakeholders in a highly matrixed organisation.
Ability to manage in an environment of constant change.
Ability to manage projects remotely and access to information across various areas/countries.
Ability to prioritize multiple projects and responsibilities.
Ability to gain the support of local country operation through management-by-influence principles.
Developmental Value of Position:
Exposure to regional and global businesses and products within Cigna International portfolio.
Opportunity to influence direction of business growth and product evolution in Singapore and the region.
Opportunity to drive and develop deeper relations with key healthcare providers in Singapore.
Experience/Knowledge, Education and Other Requirements:
Bachelor of Medicine, Bachelor of Surgery (MBBS) degree or equivalent.
Active practicing licence registered with the Singapore Medical Council.
Minimum 7 years’ clinical experience ideally in the following areas:
Family Medicine, including Preventive Health
General Surgery
General Medicine
Orthopedics
Obstetrics and Gynecology
Minimum 3 years’ experience in health insurance, healthcare systems and/or digital health
Familiar with the healthcare system and healthcare-related regulations in Singapore.
Personal Competencies Required:
Proactive, has a curious mind and a strong desire to learn.
Adaptable and flexible.
Good people skills.
Fluent in spoken and written English. Fluency in an additional language is a bonus.
Strong analytical capabilities with a focus on outcomes and results.
Ability to work independently.
Comfortable with working with all levels of management.
Culturally sensitive to a diverse, international workforce.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
